Insurance Claims Support Agent
Posted 24 days ago
You'll complete your application on Liveops, Inc.'s career site.
About the Role
This organization offers adaptable, remote customer support and contact center services by blending human talent with AI-enhanced systems. Serving as a business-to-business partner, it provides scalable outsourcing to sectors such as healthcare, finance, insurance, and the public sector. By utilizing sophisticated technology like the LiveNexus Agent Assist platform, the firm improves performance and user interactions within heavily regulated fields. The company emphasizes rigorous security, regulatory compliance, and consistent career training for its remote team. The Insurance Claims Support Agent position serves as an essential component of this team, offering specialized assistance to customers throughout the claims procedure.
Requirements
- You should possess a high school diploma or GED, with previous experience in insurance support, BPO, or customer service preferred.
- You must demonstrate strong written and verbal English communication skills, as well as sharp critical thinking and active listening capabilities.
- You must be highly detail-oriented, able to navigate several platforms simultaneously, and maintain professionalism when dealing with sensitive issues.
- You are required to have a stable, high-speed wired internet connection.
- You must provide a home workspace featuring a Windows-compliant computer, two monitors, and a certified USB headset.
- You are expected to comply with all data privacy and cybersecurity regulations while completing all mandatory certifications and training modules.
Responsibilities
- You will handle incoming First Notice of Loss calls from policyholders and other parties.
- You will assist callers through the reporting steps while maintaining accuracy and empathy, collecting and checking key data to build comprehensive claim files.
- You will follow mandated workflows, scripts, and compliance standards to ensure high-quality operations.
- You will report complex problems or service risks to management for escalation.
- You will satisfy specific productivity and quality benchmarks while attending regular coaching and training meetings.
- You will provide support during high-volume periods caused by major events.
- You will protect the privacy and security of all private customer information.
Benefits & Perks
- You will receive a competitive salary with potential pay premiums for night shifts.
- You are entitled to standard government benefits including PhilHealth, SSS, and Pag-IBIG, alongside 13th-month compensation and statutory leaves.
- You will have access to professional advancement and continuous training resources.
- You may be provided with necessary hardware for the role based on operational needs.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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