IT Associate
Posted 10 hours ago
You'll complete your application on New Energy Nexus's career site.
About the Role
This international non-profit organization focuses on empowering clean energy entrepreneurs through the provision of funding, professional networks, and structured programming to hasten the adoption of climate solutions. By managing incubators, accelerators, and diverse financial initiatives, the network bridges the gap between innovators and necessary markets, having facilitated billions in funding for thousands of global entrepreneurs dedicated to sustainability. The IT Associate is a crucial team member and the main technical support liaison for staff located in the Eastern Hemisphere. This role suits a meticulous professional who is skilled at problem-solving and committed to enabling smooth operations for a distributed workforce. By overseeing routine technical requirements and organizational infrastructure, the IT Associate ensures the connectivity and productivity levels needed for the organization's ongoing work in the clean energy industry.
Requirements
- You should have between one and two years of experience in help desk, IT support, or technical administration roles.
- You must be skilled in troubleshooting across both Windows and macOS platforms.
- You need practical experience with cloud-based tools including Slack, Google Workspace, Asana, and Zoom.
- You must have a working understanding of SaaS administration, covering tasks like license management, access control, and user provisioning.
- You should possess excellent communication and organizational abilities to translate technical concepts for non-technical staff and handle competing priorities.
- You must be capable of working remotely from the Philippines, following local business hours, while effectively coordinating with global team members in different time zones.
Responsibilities
- You will deliver all-encompassing technical help and troubleshooting for hardware, software, and team collaboration applications.
- You will handle the full support ticketing lifecycle by recording, documenting, and fixing issues while ensuring staff members receive status updates.
- You will oversee user accounts, system settings, and access rights, including performing routine audits and reviews of permissions.
- You will manage the hardware lifecycle from initial purchasing and setup to final deployment and disposal.
- You will keep technical guides, internal procedures, and equipment inventories updated.
- You will collaborate with the IT Manager to enforce security protocols and enhance operational workflows.
- You will analyze recurring technical problems to propose durable fixes and help manage the logistics for welcoming or offboarding personnel.
Benefits & Perks
- This is a full-time, remote position offered by an organization committed to equal employment opportunity.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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