IT Service Design Lead, 12 Month Contract
Posted 23 days ago
You'll complete your application on Who Gives A Crap's career site.
About the Role
We are seeking an IT Service Design Lead for a 12-month contract. You will occupy a pivotal position responsible for defining how technical and security transitions are designed, communicated, and adopted by staff. By acting as a connection between technical departments and the rest of the business, you will drive coordination and structure for IT service initiatives. You will work alongside Service Operations and People and Culture colleagues to optimize internal processes and IT service delivery. Additionally, you will guide and mentor the Change and Communications Coordinator, supporting their career growth and workload management while promoting an environment of transparent, efficient support.
Requirements
- You demonstrate strong organizational abilities and thrive in ambiguous environments, with a talent for bringing structure to intricate projects.
- You possess proven change leadership skills, allowing you to maintain clarity regarding project plans, accountability, and the requirements of your audience.
- You exercise critical thinking to foresee operational challenges and pinpoint service deficiencies while providing practical solutions.
- You are capable of fostering solid, trust-based partnerships across departments, including Operations, People and Culture, and Security.
- You exhibit mentorship and coaching capabilities to effectively support your colleagues.
- You have the ability to prioritize high-impact workstreams to produce significant results, even without deep technical or security specialization.
Responsibilities
- Collaborate with Service Operations to define support readiness and optimize the service catalogue and internal IT request channels.
- Translate intricate technical needs into accessible, actionable guidance to facilitate the execution of the security roadmap.
- Develop a supportive, non-punitive framework for security training and awareness, encompassing the oversight of phishing tests and subsequent support.
- Partner with the People team to optimize workflows related to staff onboarding, offboarding, and transitions.
- Mentor the Change and Communications Coordinator via recurring meetings, assisting them in overseeing their specific workstreams and cultivating professional relationships with peers.
Benefits & Perks
- You will receive a competitive salary based on market standards.
- You will be provided with comprehensive support for global healthcare.
- You will be granted generous paid time off.
- You will have access to customized professional development and learning programs.
- You will be provided with complimentary toilet paper.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
Similar Jobs
Inpatient Coding Supervisor – Mid-Shift
Med-Metrix
This leadership position is centered on leading and refining the output of an inpatient coding group. In this virtual capacity, you will handle daily functions to guarantee that output and precision goals are hit on a regular basis. You will act as a primary point of contact, handling task lists, verifying that Service Level Agreements are respected, and assigning tasks based on coder availability and account urgency. By building a supportive setting, you will be instrumental in upholding superior performance standards and assisting with the career growth of your personnel. Furthermore, you will focus on increasing efficiency and ensuring regulatory adherence within the unit. Your duties involve tracking performance indicators, performing routine evaluations, and working alongside quality control groups to resolve error patterns and launch correction methods. You will also participate in workflow enhancements, assist with automation programs, and ensure your staff stays current with changing coding mandates. Using analytical findings and consistent communication with management and client partners, you will guarantee that every inpatient coding task is performed with accuracy, honesty, and a dedication to excellence.
Freelance Website Developer, Graphic Designer
Pramira
We are looking for a multi-talented freelance Web Developer and Graphic Designer to work remotely. This position suits a creative expert who can integrate technical web work with superior visual design. Your main tasks include managing our WordPress presence to keep the site fast, secure, and attractive, while also creating various marketing materials. You will assist multiple departments by delivering custom design solutions that match our standards in the telecommunications and engineering sectors. This role provides great flexibility, as you can organize your own hours within a freelance structure. You will partner with our team to run marketing initiatives, keep branding consistent across all channels, and complete various digital and print production assignments. We need someone who can work autonomously, communicate effectively, and document their hours, making this a great fit for a self-driven person interested in varied project work.
Senior Art Director
Construct Digital
This agency focuses on building data-backed brand stories that produce tangible commercial success. Through a mix of artistic flair and sophisticated technical solutions, the firm drives growth in sales, lead acquisition, and ROI. The service offering includes data analysis, UX design, content marketing, and modern AI integration to optimize engagement and performance. As a Senior Art Director, you will work alongside creative technologists, planners, and strategists to deliver impactful solutions for clients throughout the Asia-Pacific territory. This pivotal position requires a blend of aesthetic leadership, hands-on production, and strategic guidance within an environment that promotes experimentation and continuous workflow improvement.