IT Support Associate
Posted 1 month ago
You'll complete your application on Compass Experience Labs's career site.
About the Role
This organization focuses on improving customer engagement and facilitating business expansion via bespoke service models. They serve various sectors, including food and beverage, subscription services, and apparel, with a focus on refining loyalty programs and operational systems. By embedding directly into client workflows, they offer specialized customer support strategies and around-the-clock assistance. In the position of IT Support Associate, you will become part of an active team, contributing to the upkeep of the technical frameworks essential for client productivity. The firm emphasizes a supportive and welcoming environment, offering the resources and education needed for sustainable professional development.
Requirements
- You should possess 1 to 2 years of experience in a Level 2 technical capacity in a BPO environment, and previous IT service desk experience is a plus.
- You must demonstrate deep technical knowledge regarding hardware and networking, along with a firm grasp of security protocols in regulated settings.
- Experience with tools like Prisma, Fusion, New Era, PuTTY, and Switch is highly desirable, while background knowledge in POS or ALOHA systems is beneficial.
- Fluency in spoken and written English is required.
- You must have a licensed Windows 11 computer equipped with an Intel Core i5 11th gen or AMD Ryzen 5 5000 series (or better) processor, 16 GB of RAM, and 256 GB of storage.
- You need a reliable, wired internet connection providing at least 100 Mbps download speed.
- You must be ready to deploy required security and third-party applications, such as DUO Mobile and CrowdStrike, for protected system access.
Responsibilities
- You will act as the main liaison for personnel working at a prominent Quick Service Mexican Grill brand.
- You will perform technical maintenance for on-site hardware such as Point of Sale units, printing equipment, and scanning devices.
- You will address intricate network problems and internal system malfunctions by utilizing remote diagnostics and systematic questioning.
- Beyond technical fixes, you will manage service inquiries from staff through incoming phone communications and offline administrative duties.
- You will be expected to maintain precise logs of every incident and solution while assisting with the refinement of the organizational knowledge repository to maintain smooth operations.
Benefits & Perks
- You will work in a completely remote setting with competitive compensation.
- You will receive thorough training covering all company services and products.
- You will have access to substantial professional growth options, including defined internal promotion pathways, inside a diverse and thriving company culture.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
Similar Jobs
Senior Shopify Plus Developer
Hunt St
We are looking for a Senior Shopify Plus Developer to work remotely from the Philippines. The position centers on advanced storefront development, theme tailoring, and sophisticated integrations, with a commitment to maintaining rigorous technical excellence and meeting project requirements. You will handle diverse client demands, ranging from ongoing operational maintenance and retainer engagements to comprehensive project deployments. You will serve as a primary technical authority, guiding projects through the full lifecycle from early estimation to final launch validation. Your role involves generating reliable projections, addressing technical issues, and ensuring tasks align with established budgets and scopes. Success requires consistent communication with internal teams and leads to manage project hurdles and risks. This role suits an expert developer comfortable in a decentralized agency setting. You are encouraged to use advanced AI development tools as part of our forward-thinking strategy and contribute to internal R&D initiatives. The position blends deep technical execution with project oversight, demanding high-quality coding standards and transparent collaboration with clients and management.
Freelance Website Developer, Graphic Designer
Pramira
We are looking for a multi-talented freelance Web Developer and Graphic Designer to work remotely. This position suits a creative expert who can integrate technical web work with superior visual design. Your main tasks include managing our WordPress presence to keep the site fast, secure, and attractive, while also creating various marketing materials. You will assist multiple departments by delivering custom design solutions that match our standards in the telecommunications and engineering sectors. This role provides great flexibility, as you can organize your own hours within a freelance structure. You will partner with our team to run marketing initiatives, keep branding consistent across all channels, and complete various digital and print production assignments. We need someone who can work autonomously, communicate effectively, and document their hours, making this a great fit for a self-driven person interested in varied project work.
Senior Art Director
Construct Digital
This agency focuses on building data-backed brand stories that produce tangible commercial success. Through a mix of artistic flair and sophisticated technical solutions, the firm drives growth in sales, lead acquisition, and ROI. The service offering includes data analysis, UX design, content marketing, and modern AI integration to optimize engagement and performance. As a Senior Art Director, you will work alongside creative technologists, planners, and strategists to deliver impactful solutions for clients throughout the Asia-Pacific territory. This pivotal position requires a blend of aesthetic leadership, hands-on production, and strategic guidance within an environment that promotes experimentation and continuous workflow improvement.