IT Support
Posted 9 hours ago
You'll complete your application on CrewBloom's career site.
About the Role
This remote staffing firm specializes in linking organizations with elite professionals across diverse sectors. The organization simplifies recruitment by identifying, evaluating, and onboarding suitable personnel to match client requirements, facilitating smooth team transitions. As an IT Support specialist, you serve as a vital component in preserving the company's technical infrastructure by offering rapid, superior help to staff. Your objective is to guarantee that every employee possesses the resources and permissions required to function successfully in a decentralized setting. This function entails solving technical challenges and overseeing the management of IT hardware and user accounts, fostering a safe and efficient virtual workplace for an international workforce.
Requirements
- You need a minimum of three years of professional background in an IT help desk or desktop support capacity.
- You must be adept at resolving issues within both Windows 10/11 and macOS operating systems, encompassing connected hardware and software.
- You must demonstrate advanced administrative expertise in Google Workspace, Microsoft 365, Entra ID, and Slack.
- You should be capable of troubleshooting standard networking topics such as Wi-Fi, VPN, TCP/IP, DNS, and DHCP.
- You must have experience with the employee start and end processes, including user account management and multi-factor authentication setup.
- You should be skilled in using ITSM ticketing software and show high proficiency in written and verbal English communication.
- You are expected to hold a degree in Information Technology, Computer Science, or a related discipline, or possess comparable professional experience.
- Preference is given to candidates with expertise in device management, VoIP administration, or automation scripting with PowerShell.
Responsibilities
- You will deliver Level 1 technical support through help desk tickets and digital channels to address problems with hardware, software, and connectivity.
- You will handle the setup, distribution, and upkeep of hardware, including portable and stationary computers and mobile handsets.
- You will support the personnel lifecycle by preparing devices, creating user accounts, and managing system permissions.
- You will identify and address common network connection issues, keep precise inventories of technical assets, and ensure all requests are documented and finished according to defined service level agreements.
- You will uphold security protocols through access-control adherence, produce instructional documentation for the knowledge base, and arrange for third-party repair services when necessary.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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