IT Support Technician
Posted 26 days ago
You'll complete your application on Sourcefit's career site.
About the Role
This remote IT Support Technician position functions as a primary resource for customers, providing premium technical aid to facilitate smooth operations for diverse international clients. Working within a high-speed business process outsourcing setting, you will protect the organization's standing for excellence and user contentment through skilled technical advice. Your daily work includes managing hardware and software-related questions, applying your knowledge to identify errors, and leading users toward successful fixes. By administering ticketing platforms and internal tools, you will support team objectives and ensure that quality benchmarks and service targets are met.
Requirements
- You must have a minimum of three years of full-time work history in a technical solutions field.
- You need strong decision-making and analytical skills.
- You must have high-level verbal and written communication abilities, a commitment to client satisfaction, and the skill to form professional connections.
- You need a firm grasp of remote support software, databases, office automation systems, mobile hardware, and general computer setups.
- You must be capable of managing several duties simultaneously in a fast-paced environment.
- Knowledge of PowerShell, Windows 11, command-line interfaces, basic networking, or Microsoft Office 365 is preferred.
- Relevant certifications like CompTIA A+, Microsoft MCP Windows 11, or Azure administration credentials are advantageous.
- Experience with system administration involving Active Directory, SCCM, Intune, Citrix, Virtual Technology, or Azure is highly desirable.
Responsibilities
- You will be the initial contact for customers reaching out via phone or email.
- You will conduct remote troubleshooting to fix hardware and software complications by guiding users through logical steps.
- You will document every incident, issue, and solution precisely in the ticket tracking software.
- You will oversee client tickets to guarantee adherence to defined service levels and satisfaction targets.
- You will deliver precise details regarding IT services and products.
- You will pass difficult or persistent problems to the appropriate secondary support level.
- You will execute technical fixes for users on cloud infrastructure, servers, and business applications such as Citrix and O365.
Benefits & Perks
- This is a full-time, remote role that permits working from your own home.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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