IT Systems Support Engineer
Posted 25 days ago
You'll complete your application on My IT Crew's career site.
About the Role
This managed services provider specializes in offering tailored IT support and cybersecurity strategies to small and mid-sized enterprises. The focus is on the architecture, deployment, and ongoing management of robust IT systems to guarantee client technology stays protected and functional via active oversight. By prioritizing immediate resolution and expert assistance, the firm upholds exceptional service quality for diverse clients, such as those in the healthcare industry. As a Systems Support Engineer, you will serve as a key technical authority and advisor within a cooperative group. Your work will center on overseeing intricate client environments to maintain secure, growing infrastructures. The work environment encourages staff contributions and promotes career growth, providing opportunities to engage with modern technologies while enhancing both technical expertise and communication abilities in a remote setting.
Requirements
- You must have practical experience installing, maintaining, and repairing Microsoft platforms, specifically Windows Server, Active Directory, and Group Policy.
- You must be highly proficient in managing Microsoft 365, Hyper-V, DNS, and DHCP services.
- You are required to hold advanced knowledge of networking concepts and possess the skill to troubleshoot firewalls, switches, and wireless networks.
- You must have experience utilizing remote access tools like Remote Desktop and RemoteApps.
- You need to demonstrate superior customer service capabilities, including the capacity to establish trust and manage challenging interactions professionally.
- You must be proficient in writing clear and concise internal documentation.
- You need to show a collaborative attitude and a desire for continuous learning.
- You must be available to work a full-time schedule from 9 am to 6 pm EST.
Responsibilities
- You will diagnose and resolve diverse problems regarding Windows hardware, Microsoft 365, networking equipment, and VoIP platforms.
- You will oversee the support ticket queue, categorize incoming tasks, and process warm escalations to maintain high efficiency.
- You will handle client relationships, manage their expectations, and act as the main contact for technical advice.
- You will coordinate with external vendors to facilitate the prompt resolution of incidents.
- You will generate and update technical documentation to improve the internal knowledge base.
- You will take part in recurring team meetings and participate in training sessions led by peers to uphold excellent service standards.
Benefits & Perks
- You will gain access to premium technical software and extensive documentation libraries.
- You will participate in training sessions led by the team that provide interaction with state-of-the-art technology.
- You will be supported in your professional advancement within a company culture that prizes collaboration and encourages the sharing of individual ideas.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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