Junior Specialist – Panel Management
Posted 21 days ago
You'll complete your application on Pureprofile's career site.
About the Role
An entry-level specialist is needed to support panel management operations. As this organization specializes in providing consumer data and brand analytics to clients, the research panel is essential to its service offerings. You will function as a primary contact for panel participants, providing high-quality support while upholding the standards of the research community. Representing the organization, you will cultivate healthy relationships with members and support the growth of this international business. This position is suitable for a service-oriented individual looking to develop a professional career within a collaborative, inclusive, and creative marketing and research environment.
Requirements
- Demonstrate a high level of proficiency in spoken and written English alongside superior communication abilities.
- Show the capacity to learn quickly, adapt to new systems and processes, and manage multiple tasks across various digital channels.
- Maintain competency in Microsoft Office (Word, PowerPoint, and Excel) and Google Suite (Docs and Sheets).
- Possess comfort using diverse social media channels and the flexibility to work during Australian business hours.
- Display a sincere commitment to offering top-tier customer service and ensuring positive user interactions.
Responsibilities
- Provide professional and prompt email support to members while managing communications via social media platforms like Instagram, Twitter, Facebook, and LinkedIn.
- Act as a representative of the organization by providing excellent customer service, documenting inquiries, and reporting technical difficulties to leadership to inform future product and design improvements.
- Protect the integrity of the research panel by vetting new registrations, managing fraud reports, and precisely identifying suspicious user accounts.
- Contribute to initiatives for improving member satisfaction, meet established service level agreements, and perform other tasks as directed by your supervisor.
Benefits & Perks
- This organization operates as an equal opportunity employer, embracing diversity across all religions, genders, and races.
- A strict policy against workplace harassment, bullying, and discrimination is enforced to ensure a secure and inclusive atmosphere where staff can succeed, innovate, and develop within a thriving global company.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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