L2 Backend Developer, Support Engineer
Posted 15 days ago
You'll complete your application on SupportYourApp's career site.
About the Role
We are looking for a committed L2 Backend Developer and Support Engineer to become part of our worldwide team. This position bridges the gap between advanced backend programming and professional client assistance, centering on service upkeep and resolving escalated technical tickets. You will operate in a global setting, assisting a variety of clients by upholding the stability and performance of intricate systems built into our proprietary infrastructure. This role provides a chance to utilize contemporary tech stacks while delivering senior-level technical mentorship to clients and partnering with internal software teams to tackle multifaceted challenges.
Requirements
- You should have a minimum of two years of backend development experience, along with expert-level skills in Java, Spring Boot, and MongoDB.
- You must demonstrate C1 level proficiency in both spoken and written English.
- You should be a capable problem-solver who can independently lead clients through investigation steps.
- You must have a firm grasp of on-premise IT architecture, specifically concerning clustering, queues, and load balancers.
- You need to maintain a constructive and proactive mindset and own a personal computer with a minimum of 8GB of RAM plus a reliable internet link.
- Expertise in Kafka, Groovy scripting, Kubernetes, or OpenShift is seen as a beneficial advantage.
Responsibilities
- You will deliver technical aid to clients through telephone, chat, and email channels, focusing on handling escalated technical matters from the first assessment to the ultimate fix.
- You will build and preserve backend solutions utilizing Java, Spring Boot, APIs, MongoDB, and Kafka.
- You will evaluate and resolve technical challenges of different levels of difficulty and instruct client technical staff on how to gather required diagnostic info.
- You will work in partnership with L1 support groups, client IT departments, and internal developers.
- You will identify and resolve system defects across on-premise environments, such as load balancers and queues, while tracking your work in JIRA and maintaining communication via Slack.
Benefits & Perks
- You will follow a set schedule from Monday to Friday, 1 AM to 9 AM UTC, with the advantage of working entirely from home.
- You will be part of a diverse, international, and trust-based culture that does not use time-tracking tools.
- You will be paid in USD and benefit from attentive management focused on your career progression.
- You will have the support of an internal healthcare policy and a work environment that prioritizes a balance between project workloads and private life.
- You will be eligible for bonuses when referring friends and work in a space curated to foster your personal development and advancement.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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