L2 Technical Support Representative – Shifting Schedule
Posted 15 days ago
You'll complete your application on Twoconnect's career site.
About the Role
We are looking for a committed L2 Technical Support Representative to work within our remote team. This position is ideal for individuals skilled at delivering expert technical guidance and resolving intricate customer issues. You will act as an extension of operations for clients based in Australia and New Zealand, providing the chance to engage with major global firms. Our organization maintains a people-centric culture that values staff well-being, career advancement, and stability. You will operate under a flexible, rotating shift pattern characteristic of dynamic remote support environments. Members of our team receive access to formal training and growth programs intended to improve professional capabilities. Our management team is dedicated to fostering an inclusive environment that supports your professional longevity and ensures you possess the tools needed for success.
Requirements
- Possess a bachelor's degree in a relevant discipline or equivalent professional experience combined with education.
- Have a minimum of three years working in technical support, preferably within L2 roles focused on hardware troubleshooting.
- Prior experience with electric vehicle technology or comparable electrical systems is highly valued.
- Maintain proficiency in utilizing ticketing software and customer relationship management tools to oversee support processes.
- Exhibit excellent problem-solving capabilities, clear communication skills, and a strong capacity for teamwork.
- Demonstrate high attention to detail, a quick ability to learn, and a proactive, self-motivated mindset that allows you to work with minimal oversight.
Responsibilities
- Provide advanced technical help for electric vehicle equipment, including hardware diagnostics, maintenance, system setup, and resolution of delivery or logistics problems.
- Manage customer communications via phone, email, live chat, and digital messaging channels.
- Generate and maintain support tickets to ensure the status of all inquiries is tracked precisely.
- Escalate high-level technical malfunctions or challenging consumer complaints to the proper specialized teams and route requests to the relevant departments.
- Perform administrative duties, such as logging thorough accounts of all customer exchanges and organizing follow-up sessions.
- Uphold high standards of professional communication to reflect well on the organization while offering general support as required.
Benefits & Perks
- Remote work arrangement with a rotating shift schedule.
- Full suite of government-mandated benefits.
- Health insurance plan including coverage for two dependents plus medical expense reimbursements.
- Access to wellness workshops, team outings, and regular group activities to support an inclusive culture.
- Participation in structured career development and specialized training programs.
- Opportunity to collaborate with top international companies while earning competitive compensation and additional perks.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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