Learning Delivery Analyst
Posted 27 days ago
You'll complete your application on Liveops, Inc.'s career site.
About the Role
This organization specializes in virtual contact center and customer service operations, blending a human workforce with sophisticated AI tools. They provide outsourced services like sales, technical support, and general customer assistance to sectors including retail, finance, and healthcare. The company prioritizes secure, scalable, and efficient B2B partnerships to improve client outcomes. In this role, the Learning Delivery Analyst is essential for overseeing agent development and onboarding to ensure all personnel are prepared to achieve program objectives and maintain service quality.
Requirements
- You need a Bachelor’s degree or equivalent work experience combined with five to seven years of experience in project management, leadership, or training.
- You must demonstrate expertise in creating educational content and activities, with preference given to those with a background in remote learning settings.
- You are required to be proficient in Salesforce and the Microsoft Office suite.
- You must be able to work autonomously, handle several concurrent projects, and adapt to changing project needs.
- You should be prepared to work a variable schedule, potentially including holidays, weekends, and evening hours.
- You need to maintain a professional on-camera appearance and have access to a private, quiet workspace.
Responsibilities
- You will manage the end-to-end training and onboarding lifecycle to ensure agents reach certification benchmarks and graduation targets.
- You will organize educational materials, conduct certification sessions, and present compelling content based on proven instructional methods.
- You will consistently analyze agent performance data, classroom results, and emerging trends to optimize training methods and enhance results.
- You will partner with leadership and interdisciplinary teams to promote best practices, provide mentorship to colleagues and contract facilitators, organize certification timelines, and disseminate information to agents.
- You will assist agents with technical system issues and participate in various special initiatives as required.
Benefits & Perks
- You will work in a fully remote position that offers a flexible schedule.
- You will have the chance to participate in interdisciplinary projects and mentor others, supporting your professional development within the company.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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