Learning Facilitator
Posted 15 days ago
You'll complete your application on Magic, Inc's career site.
About the Role
We are looking for a committed Learning Facilitator to support the development of remote staff. You will oversee live virtual instruction, preparing participants to manage professional tasks for global clients. In this capacity, you will serve as both a mentor and an assessor, assisting individuals in applying their knowledge to their work. Your focus will be on cultivating analytical skills and proactive problem-solving to uphold our service excellence. You will collaborate with the Assistant Training Manager to enhance curriculum and pedagogical approaches. We seek proactive team members eager to provide feedback and implement strategies that increase trainee retention and engagement in this dynamic, collaborative setting.
Requirements
- Minimum of one year of professional experience in virtual training with verified results.
- At least one year of recent experience as a virtual or executive assistant for US clients.
- Ability to manage live sessions, facilitate simulations, and deliver actionable, structured feedback.
- Expertise in using AI platforms such as Claude or ChatGPT and the ability to instruct others on their use.
- Technical fluency in Slack, Discord, Google Suite, and presentation tools like Canva or Google Slides.
- Advanced proficiency in written and spoken English.
- Availability to work a set overnight shift from 9 PM to 6 AM PHT, Monday through Friday.
- Stable home office environment equipped with a minimum internet speed of 40 Mbps.
Responsibilities
- Conduct daily live virtual workshops to ensure participants can perform client-related duties effectively.
- Use inquiry-based techniques to promote independent problem-solving and evaluate student performance using predefined rubrics.
- Facilitate simulated client interviews and introductory calls to provide realistic experience.
- Analyze performance metrics and observational data to certify that trainees are ready to support US clients.
- Update instructional materials and exercises, delivering at least one project each quarter aimed at improving engagement or retention.
- Report program deficiencies and potential performance issues to the Training Supervisor.
Benefits & Perks
- Access to government-mandated benefits, private HMO coverage, and paid time off.
- Individualized onboarding process with management and team members to facilitate integration.
- Stable, direct-hire employment status rather than freelance or contract work.
- Fully remote work arrangement.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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