Legal Intake Specialist
Posted 6 days ago
You'll complete your application on Staff Outsource Solutions's career site.
About the Role
This position involves serving as a Legal Intake Specialist, providing administrative support and managing initial communications for clients. You will concentrate on processing incoming Social Security Disability Insurance queries and guiding potential clients through their first interaction with the firm. Working remotely from the Philippines, you will be part of an international team, contributing to operational success by ensuring every prospective client receives professional and attentive service.
Requirements
- You should demonstrate strong English proficiency and the ability to speak with a neutral accent.
- You must have prior experience in customer service, call volume management, or intake processes.
- It is considered an asset if you are knowledgeable about Social Security Disability Insurance.
- You are required to be available for a fixed shift from 6:00pm to 2:00am Central Time to align with international operational needs.
- Although not mandatory, being fluent in Spanish is regarded as a plus for this position.
Responsibilities
- You will oversee incoming Social Security Disability Insurance inquiries and conduct preliminary intakes to evaluate the viability of potential cases.
- You will be tasked with collecting and precisely recording all relevant caller details in the database.
- You are required to verify the eligibility of prospective clients by following set intake protocols.
- You must uphold a high standard of professional conduct and protect the confidentiality of sensitive information shared by callers throughout the intake procedure.
Benefits & Perks
- You will have the benefit of a remote work setup, which provides flexibility regarding your physical workspace.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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