Level 2 Tax & Accounting Support Specialist
Posted 23 days ago
You'll complete your application on OpsArmy's career site.
About the Role
A Level 2 Tax & Accounting Support Specialist is needed to act as a primary resource for intricate matters regarding bookkeeping, payroll, tax, and general accounting. You will act as an authority, managing high-level escalations by uncovering underlying problems and delivering understandable solutions to clients without technical backgrounds. This position operates within a dynamic, progressive setting where you will utilize your financial knowledge and learn internal tools as they develop. You will engage with advanced internal systems and AI-integrated workflows, blending standard financial advisory with contemporary HR technology to provide accurate and high-quality service to a global client base.
Requirements
- Proven professional background in accounting, preferably with experience in US tax and bookkeeping standards, including financial reporting, payroll, and account reconciliation.
- Superior English communication abilities, with the capability to simplify complex financial concepts for non-expert audiences.
- Strong analytical and diagnostic skills combined with the ability to thrive in a high-speed, technology-centric workplace.
- High proficiency in Google Sheets or Microsoft Excel, along with functional knowledge of QuickBooks or similar accounting applications.
- CPA licensure is a strong preference, and an Enrolled Agent certification is highly desirable.
- Background in a reputable accounting firm or a Big Four company is beneficial.
- Availability to work shifts within the 8:00 AM to 8:00 PM Eastern Time range.
Responsibilities
- Provide expert Level 2 support by researching and settling advanced tax and accounting inquiries.
- Analyze and rectify bookkeeping errors, handle account reconciliations, and oversee accounting transaction entries.
- Help clients with questions regarding tax filings, tax notices, and payroll administration.
- Explain technical information to clients through Zendesk, written tickets, and pre-arranged telephone calls.
- Independently perform root-cause analysis, collaborate with internal subject matter experts, and document all outcomes thoroughly.
- Detect patterns in support requests to propose enhancements to internal workflows and training materials while mastering new proprietary and AI-based systems.
Benefits & Perks
- A fully remote role featuring flexible shift patterns to maintain support coverage during US business hours.
- Comprehensive training for the Zendesk platform and exposure to innovative AI-powered professional workflows and internal proprietary systems.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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