Mandarin Speaking Interpreter
Posted 1 day ago
You'll complete your application on Expansion International's career site.
About the Role
We are searching for a committed Mandarin-speaking interpreter to bridge the gap between English-speaking medical staff and Mandarin-speaking patients within the United States medical sector. Your primary function is to deliver precise, loyal, and courteous interpretation through phone and video platforms, guaranteeing that clinical details are conveyed accurately without changes. You will act as a vital link in critical settings, necessitating adherence to high ethical guidelines, rigorous privacy standards, and consistent professionalism. This is a completely remote role for applicants residing in Malaysia or the Philippines, providing a chance to aid international health initiatives from your own space. You will work within an organized framework that emphasizes precision, supported by comprehensive onboarding and training programs to prepare you for the position. We seek reliable, culturally aware professionals who can manage the intricacies of virtual healthcare interactions while upholding a professional demeanor during all assigned shifts.
Requirements
- Proficiency in speaking both English and Mandarin at a professional, fluent level.
- An understanding of medical interpretation principles and the capacity to translate intricate health information, even without previous professional experience in the field.
- Comfort performing on-camera duties for most of your working hours.
- Strong skills in customer service.
- Availability to work night shifts corresponding to US Eastern Time.
- A private, quiet home workspace equipped with high-speed, wired internet connectivity.
- Ability to clear background and substance screening processes.
- Formal medical interpretation training, relevant certifications like NBCMI or CCHI, and experience in call centers, clinical assistance, or healthcare are considered beneficial assets.
Responsibilities
- Deliver precise and exhaustive interpretation in Mandarin and English via video and phone channels.
- Convey the full meaning of conversations between parties without removing or inserting details.
- Uphold professional standards and strictly protect patient privacy in accordance with healthcare regulations.
- Exhibit cultural sensitivity throughout all interactions.
- Adjust to new service procedures and technological tools when required.
- Take part in performance coaching and quality assurance tasks to uphold high standards of service.
- Successfully finish a formal assessment and core training curriculum prior to handling live calls.
Benefits & Perks
- Permanent, full-time employment status.
- A robust support network including organized training and onboarding sessions.
- Paid time off accrual.
- Provision of essential equipment needed to execute job duties from your home office.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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