Marketing Success Specialist
Posted 10 days ago
You'll complete your application on Offshore 24/7's career site.
About the Role
This Marketing Success Specialist position focuses on delivering high-quality guidance and assistance to clients throughout their platform implementation. You act as a primary liaison, making sure customers are prepared to leverage tools, refine their social media scheduling, and carry out high-performing content plans. This function is vital for assisting clients through the digital marketing terrain, offering the specialized knowledge required to effectively handle their multi-channel footprint. Additionally, you will develop useful learning content, such as instructional guides, tutorials, and onboarding assets to support client objectives. You will also work closely with the product group by monitoring feature usage and sharing feedback collected from users. This is an ideal position for someone who excels at combining technical assistance, strategic marketing guidance, and content development within a fast-paced, client-focused setting.
Requirements
- Minimum of two years of professional experience within customer success, content marketing, or digital marketing, with a track record of handling direct client relationships.
- Strong proficiency in written English paired with professional copywriting abilities.
- Practical background in at least two of the following fields: paid advertising, SEO, social media, or email marketing.
- Solid grasp of how various marketing channels contribute to audience expansion and the ability to simplify technical concepts for clients of all skill levels.
- Capability to learn new technologies rapidly and provide instruction to others.
- Availability to work a Monday through Friday shift between 7:00 PM and 4:00 AM Philippine time.
- Bonus consideration provided for experience in B2B marketing, SaaS support, design software like Figma or Canva, or platforms such as Google Analytics, Intercom, or HubSpot.
Responsibilities
- Manage the full client onboarding lifecycle, covering initial account setup and system configuration.
- Provide ongoing advice regarding content schedules, posting cadences, and techniques for improving audience interaction.
- Draft and polish marketing text for various channels, including landing pages, social media, and emails, while also creating usable templates and media assets.
- Deliver technical insights on SEO, keyword analysis, and paid media management to boost client performance.
- Serve as a primary support point by resolving setup problems, responding to user questions, escalating complex technical issues, and drafting detailed materials to aid user success.
Benefits & Perks
- Permanent, full-time, 100% remote employment status.
- HMO health insurance effective from day one.
- Annual allowance of 20 days off, consisting of 15 vacation days and 5 sick days.
- Payment of the 13th-month salary.
- Provision of all required home office gear, including a laptop.
- Access to all government-mandated benefits.
- Participation in yearly salary and performance assessments.
- Opportunities for professional development training and recurring team-building events.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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