Marketplace Operations Specialist, TikTok Shop
Posted 12 hours ago
You'll complete your application on Lago's career site.
About the Role
A meticulous Marketplace Operations Specialist is needed to oversee daily tasks across multiple e-commerce channels. Your primary objective involves sustaining the operational integrity and productivity of your TikTok Shop, Shein, and Shopify storefronts by ensuring all product content is precise and adheres to platform policies. By integrating with marketing and shipping processes, you will facilitate brand expansion and serve as a central point of contact for troubleshooting and logistics excellence. This position suits an individual who excels in rapid-paced settings and utilizes data to address obstacles. You will manage platform navigation, customer support, and process documentation to enhance organizational efficiency. Additionally, you will engage with an international team while advancing your proficiency in inventory oversight, marketplace administration, and AI-enabled operations.
Requirements
- You must have a minimum of 12 months of direct experience operating a US-based TikTok Shop via Seller Center.
- You need a proven track record of submitting appeals for listing or account-level infractions and managing return/refund queues.
- You are required to demonstrate expertise in developing and sustaining product entries featuring intricate variants, imagery, and shipping configurations.
- You should be highly systematic, consistent with daily duties, and adept at using Google Sheets, specifically regarding filters, lookups, and basic formulas.
- You need advanced written English communication skills and a high level of competency in leveraging AI platforms such as Claude, Gemini, or ChatGPT.
Responsibilities
- You will oversee TikTok Shop account standing by addressing policy infringements, flagging issues, and product removals through the preparation and submission of formal appeals.
- You will manage the entire scope of customer communications, including processing returns and refunds, and work alongside logistics providers to resolve delivery complications.
- You will build and update apparel and footwear product pages on TikTok Shop, Shein, and Shopify, confirming that all details remain consistent with Amazon catalog data.
- You will record operational results and keep meticulous logs regarding policy breaches and returns, while providing the team with weekly status reports.
- You will gradually assist with sales events, monitor inventory synchronization, and develop standard operating procedures to optimize future operational efficiency.
Benefits & Perks
- The position allows for a remote work arrangement from any location, supported by an international team focused on maintaining a healthy work-life balance.
- You will work in an innovative environment that encourages personal growth, taking ownership of tasks, and using data-driven methodologies to overcome complex issues.
- You will receive a Claude Pro subscription to assist with your daily productivity and workflow requirements.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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