Medical Biller, NextGen Expertise
Posted 5 days ago
You'll complete your application on Wing Assistant's career site.
About the Role
This role involves providing virtual assistant support to global businesses, allowing organizations to offload operational tasks and concentrate on primary objectives. By matching clients with dedicated assistants, the service ensures long-term collaboration and familiarity with client-specific workflows. As a Medical Biller with NextGen proficiency, you will work remotely from the Philippines as part of a collaborative, growth-focused team. You will function as the main point of contact for agency accounts, handling technical implementation, conducting expert training, and maintaining high service standards throughout US working hours.
Requirements
- Demonstrated expertise in client communication and account management, with the ability to foster strong professional connections.
- Comprehensive knowledge of Google Business Profile optimization and Local SEO strategies.
- Capability to rapidly learn new software and simplify technical topics for non-technical clients.
- Proficiency in automation tools, Local SEO software, and Google Workspace.
- Residency in the Philippines with the availability to commit to a 40-hour work week aligned with US business hours.
- Hardware requirements: a computer with a minimum 1.8 GHz processor and 4GB RAM, a working webcam, and a noise-canceling USB headset.
- Connectivity requirements: a primary internet speed of 25 Mbps minimum and a backup connection of at least 10 Mbps.
Responsibilities
- Reach out to newly assigned agency accounts within 24 hours and maintain consistent follow-up.
- Evaluate and refine ranking maps, keyword strategies, and trade area dimensions before beginning client onboarding.
- Conduct onboarding sessions using Google Meet to instruct clients on website integrations, assistant configurations, and dashboard usage, ensuring all meetings are logged in Google Drive.
- Audit accounts to detect unmanaged Google Business Profiles and perform outreach to promote account growth.
- Act as the main contact for training and troubleshooting needs.
- Document technical issues thoroughly and escalate them to the development department.
- Submit regular reports to the Sales Manager covering onboarding status, account growth potential, and churn risks.
Benefits & Perks
- Remote work environment with a supportive and inclusive team culture.
- Paid training programs, performance incentives, and clear paths for professional development.
- Focus on long-term job stability.
- Provision of holiday pay and overtime compensation.
- Access to an affiliate marketing program for extra earning opportunities.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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