Medical Inbound Specialist
Posted 1 month ago
You'll complete your application on Vector Outsourcing Solutions Philippines's career site.
About the Role
We are searching for a committed Medical Inbound Specialist to help improve operational workflows for our healthcare partners. As a premier provider of business process outsourcing, we focus on customized service delivery, such as revenue cycle management and medical billing, to foster client success. This role is vital to our dedication to high-quality service, advanced analytics, and healthcare optimization. This opportunity is a temporary, remote contract that allows professionals to work with an established organization possessing twenty years of expertise.
Requirements
- You should have one to two years of professional background in a healthcare setting, call center, or customer support role.
- You must have foundational knowledge of insurance claims, medical billing, and general healthcare terminology.
- You are required to demonstrate excellent English communication skills, both verbal and written, and maintain a professional attitude while on calls.
- You need strong data entry skills, a typing speed of at least 40 words per minute, and keen attention to detail.
- You must show the ability to protect sensitive data with high integrity.
- You are required to have a dependable home office environment equipped with a steady internet connection and a reliable backup.
- You must be prepared to commit to a consultancy contract lasting at least six months.
Responsibilities
- You will handle incoming inquiries from patients, service providers, and healthcare clients.
- You will provide precise details about healthcare procedures and policies while resolving patient issues effectively.
- You will be responsible for creating detailed and precise logs of every interaction and transaction.
- You will ensure full compliance with HIPAA standards and other healthcare-related regulations.
- You will collaborate with other teams to escalate and settle intricate problems to ensure all requests are handled and followed up on correctly.
Benefits & Perks
- You will receive paid time off for vacations, illness, and bereavement, as well as paid public holidays.
- You are eligible for maternity and paternity leave, plus mandatory government contributions including Philhealth, Pag-ibig, and SSS.
- You will be provided with a 13th-month salary and a night shift premium of Php 1,000.
- Upon achieving regular status, you will earn a monthly bonus of Php 1,000 and health insurance (HMO) coverage.
- The organization supports your remote work by supplying a company computer and other essential hardware.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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