Medical Patient Representative
Posted 11 days ago
You'll complete your application on Remote Raven's career site.
About the Role
A remote-based medical patient representative is being sought to join an online professional network. You will support healthcare practices by handling administrative tasks in a high-speed setting. Your role involves managing patient outreach and streamlining workflows to ensure communication flows effectively between providers and their patients. This full-time remote role is exclusively for residents of the Philippines who enjoy working in a collaborative, professional medical support atmosphere.
Requirements
- You need at least 12 months of experience working in a call center, ideally in the healthcare sector.
- You must understand U.S. health insurance frameworks, such as commercial coverage, TRICARE, Medicare, and Medicare Advantage.
- You should display a clear, empathetic, and professional verbal communication style with high attention to detail for documentation.
- You must be capable of operating multiple software applications at the same time.
- You are required to have a stable, high-speed internet connection and a silent, private office space at home.
- It is preferred that you have prior experience with Athena, Klara, Phreesia, appointment scheduling, and a strong grasp of patient privacy and HIPAA regulations.
Responsibilities
- You will manage incoming calls in a timely manner and direct callers to the relevant internal staff.
- You will book, modify, and verify appointment times for both virtual and in-person consultations.
- You will update and validate insurance and demographic details to keep patient files precise.
- You will handle patient inquiries via voicemail or message, ensuring all responses are completed by the end of the business day.
- You will execute warm transfers to the billing or insurance departments for related questions.
- You will provide service with a calm, professional attitude while utilizing platforms like Athena, Klara, and Phreesia to process daily activities.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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