Medical Receptionist – Insurance Specialist, Certified Medical Assistant
Posted 15 days ago
You'll complete your application on Staffing For Doctors's career site.
About the Role
This position offers specialized, HIPAA-compliant virtual administrative support to healthcare providers throughout the United States. You will play a key role in ensuring clinical teams function efficiently by providing expert insurance coordination and high-quality administrative assistance. Working within a remote professional network, you will handle intricate patient communication and insurance processes across diverse medical specialties in a strictly regulated environment.
Requirements
- You must have a minimum of two years of recent experience as a virtual assistant for a U.S.-based medical office, covering remote teamwork, appointment scheduling, and phone management.
- You are required to have current, hands-on proficiency with the eClinicalWorks platform.
- You must demonstrate a thorough understanding of insurance operations, including commercial payer rules, prior authorization processes, deductibles, and PPO/HMO plan structures.
- You need to possess advanced English communication skills and maintain a polite, positive attitude during phone interactions.
- You must be prepared to work a full-time schedule from Monday to Friday, within the 8am to 5pm EST time window.
Responsibilities
- You will manage a heavy volume of incoming and outgoing calls, including reaching out to patients who missed appointments or are inactive to ensure continuity of care.
- You will focus on increasing appointment scheduling by fostering positive patient relationships and clarifying insurance coverage queries.
- You will document all interactions accurately within the EHR system and oversee physician schedules via eClinicalWorks.
- You will confirm insurance eligibility to calculate patient financial obligations, encompassing various plan types like Medicare, PPO, and HMO.
- You will handle referrals and prior authorization requests, while coordinating with external offices and legal representatives to maintain smooth practice workflows.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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