Medical VA Patient Scheduler, Spanish Bilingual – eClinicalWorks
Posted 9 days ago
You'll complete your application on QuickTeam's career site.
About the Role
An opportunity is available for a dedicated Medical Virtual Assistant to manage patient scheduling for healthcare practices located in the United States. Your primary focus will be optimizing appointment calendars and managing administrative workflows to improve patient care. You will support clinic productivity through diligent record-keeping and proactive patient communication, specifically utilizing the eClinicalWorks software to ensure operational efficiency. This role is intended for an independent professional who thrives in a fast-paced, remote environment, contributing to the high-volume communication needs of our clients while maintaining strong service and security standards.
Requirements
- Demonstrate full fluency in both English and Spanish, which is a compulsory requirement.
- Provide evidence of direct, practical experience using the eClinicalWorks electronic medical records system.
- Possess prior work experience as a patient scheduler, receptionist, or medical virtual assistant for a US-based clinic.
- Background in high-volume outbound calling or appointment scheduling is necessary.
- Display resilience and the capacity to remain calm and persistent while handling frustrated or difficult callers.
- Maintain a reliable high-speed internet connection, a quiet home office environment, and a dependable headset.
- Commit to working according to US Eastern Time business hours.
- A background in nursing or healthcare, along with a firm grasp of US medical terminology, is preferred.
Responsibilities
- Oversee daily patient outreach, including managing referrals, organizing follow-ups, and contacting patients regarding labs or screenings.
- Execute high-volume outbound calls in both English and Spanish to book, adjust, or confirm patient appointments using eClinicalWorks.
- Contact patients 24 hours prior to their visits to confirm attendance and minimize no-show occurrences.
- Document all patient interactions accurately and thoroughly within the electronic medical records platform.
- Observe provider calendars to highlight schedule openings and ensure effective time management for the clinic staff.
- Act as a central contact point for patients, addressing all questions and managing challenging communications with a professional and patient attitude.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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