Medical Virtual Assistant – Behavioral Health
Posted 1 month ago
You'll complete your application on Winning Assistants LLC's career site.
About the Role
A remote Medical Virtual Assistant is needed to provide specialized support within the behavioral health sector. Your primary function is to optimize clinical operations by overseeing essential administrative processes, patient interactions, and calendar management. By maintaining office productivity and handling documentation, you enable healthcare providers to dedicate their time to patient treatment and practice development. This position is best suited for an efficient individual who excels in a remote, high-energy medical setting. As a main contact for patient questions, you will maintain professional workflows while collaborating with practice leads on email management, insurance records, and fiscal administrative functions to ensure patients experience consistent and prompt care.
Requirements
- Demonstrate previous experience in medical or behavioral health office administration, preferably with proficiency in TherapyNotes or equivalent electronic health record software.
- Exhibit expertise in handling patient intake, appointment scheduling, email outreach, and documentation follow-up.
- Possess excellent written and verbal English communication skills for professional interaction with patients and clinical staff.
- Maintain a dependable computer, a stable high-speed internet connection of 25 Mbps or higher, a noise-canceling headset, and a video camera.
- Provide a dedicated, quiet workspace and furnish an NBI or local police clearance before beginning the role.
- Commit to participating in video meetings with your camera active when requested.
Responsibilities
- Address incoming patient emails and organize intake appointments to guarantee quick responses.
- Track new patient correspondence, oversee incoming forms, and pursue any unfinished documentation to maintain orderly operations.
- Execute administrative duties including managing faxes, listening to voicemails, and conducting return phone calls.
- Assist with financial processes such as collecting copays, tracking unpaid or rejected charges, and escalating billing concerns.
- Liaise with third-party billing teams concerning time-sensitive insurance verifications and manage insurance-related paperwork.
- Oversee the general administrative email account to ensure every urgent communication is addressed promptly.
Benefits & Perks
- Receive support from a dedicated HR and contractor assistance team.
- Access professional growth opportunities through high-quality performance coaching.
- Obtain provided training and certification in cybersecurity and HIPAA compliance.
- Utilize various professional tools, optional high-quality VPN services, and observe U.S. holidays as approved by the client.
- Potential eligibility for paid or unpaid time off, performance-linked bonuses, and other allowances as determined by individual clients.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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