Medical Virtual Assistant – Patient Intake, Admin & Billing

About the Role

We are looking for a proficient Medical Virtual Assistant to deliver premium, HIPAA-compliant administrative support to healthcare providers and physicians. This remote position is intended to assist practices in optimizing their time and improving operational scalability. You will serve as a core team member by overseeing everyday patient engagement and administrative operations, allowing clients to prioritize clinical advancement. This is a chance to work with an agency that prioritizes excellence and offers continuous growth through performance-based coaching and resource availability. In this position, you will execute a range of duties such as patient registration, billing assistance, and high-level administrative work. You must be comfortable collaborating with medical offices in the United States and be capable of integrating smoothly into current professional workflows. It is expected that you uphold rigorous standards for organization and communication to ensure administrative efficiency and the integrity and security of patient records.

Requirements

• Proven experience in a healthcare environment managing patient intake, registration, and appointment scheduling.
• Background in medical billing workflows, including payment tasks and billing follow-ups, along with prior experience assisting U.S.-based medical practices.
• Proficiency with EHR or EMR software, managing administrative inboxes, and handling professional reception duties.
• Strong verbal and written English communication skills; ability to supply a local police clearance or NBI document during the onboarding phase.
• Must have a reliable computer, a high-speed internet connection of at least 25 Mbps, a noise-canceling headset, a functioning webcam, and a quiet, professional workspace.
• Experience with behavioral health, mental health, or therapy practices, along with knowledge of VoIP systems, basic social media content design, or provider credentialing is highly preferred.

Responsibilities

• Oversee patient inquiries, handle registrations, process intake paperwork, and organize scheduling, confirmations, and subsequent follow-ups.
• Manage incoming patient calls through the practice phone system and document information accurately in platforms such as SimplePractice.
• Support billing operations by processing payments, spotting record errors, and modifying practice management software per the Billing Supervisor's guidance.
• Monitor email accounts, provide executive assistant support to the practice owner, keep track of task lists, handle payroll records, and collaborate with staff to complete administrative duties.
• Contact former patients to promote re-engagement and support general marketing efforts, including content creation and engagement on social media using Canva.

Benefits & Perks

• Receive continuous support from a contractor and HR team, in addition to complete HIPAA and cybersecurity training and certification.
• Access to performance-based training to ensure your success, professional tools, and an optional premium VPN.
• Eligibility for client-sanctioned holidays, time off, and opportunities for performance-related bonuses or incentives based on productivity and expanding hours.