Medical Virtual Assistant
Posted 8 days ago
You'll complete your application on NeoWork's career site.
About the Role
This remote position, located in the Philippines, involves serving as a Medical Virtual Assistant to support healthcare practices in the United States. You will handle front-office and administrative duties, acting as a liaison between the medical office and its patients. Your primary goal is to streamline operational tasks, allowing clinical providers to prioritize patient treatment. The role requires a high degree of professionalism, precise record-keeping, and strict maintenance of data privacy.
Requirements
- Minimum of one year of work experience within a medical office, patient services role, or healthcare-focused call center.
- High proficiency in English communication, both verbal and written, with a professional phone demeanor.
- Familiarity with medical terminology and practical experience using EHR or practice management software.
- Previous experience with eClinicalWorks, athenahealth, or AdvancedMD is advantageous, as is specific knowledge of insurance verification and pre-authorization processes.
- Must reside in the Philippines and possess a dependable remote workspace with stable internet connectivity.
- Ability to work during standard U.S. business hours.
- Exceptional multitasking and organizational skills to handle varied administrative office needs.
Responsibilities
- Manage patient communications, including incoming calls, outgoing appointment reminders, and general questions.
- Verify patient insurance coverage and facilitate pre-authorization requests to help patients access medical services.
- Handle patient intake documentation and update Electronic Health Record (EHR) systems with accurate information.
- Coordinate patient referrals and follow-up communication between the practice and patients.
- Direct clinical or billing inquiries to the correct team members to facilitate quick resolutions.
- Ensure all interactions and handling of data remain fully compliant with HIPAA regulations.
Benefits & Perks
- Comprehensive Health Maintenance Organization (HMO) plan.
- Paid Time Off (PTO) policy.
- Dedicated leave for mental health wellness and birthdays.
- Annual gym subsidy for employee wellness.
- Additional pay for working on holidays.
- Access to professional development and career growth initiatives.
- Fully remote work arrangement.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
Similar Jobs
Inpatient Coding Supervisor – Mid-Shift
Med-Metrix
This leadership position is centered on leading and refining the output of an inpatient coding group. In this virtual capacity, you will handle daily functions to guarantee that output and precision goals are hit on a regular basis. You will act as a primary point of contact, handling task lists, verifying that Service Level Agreements are respected, and assigning tasks based on coder availability and account urgency. By building a supportive setting, you will be instrumental in upholding superior performance standards and assisting with the career growth of your personnel. Furthermore, you will focus on increasing efficiency and ensuring regulatory adherence within the unit. Your duties involve tracking performance indicators, performing routine evaluations, and working alongside quality control groups to resolve error patterns and launch correction methods. You will also participate in workflow enhancements, assist with automation programs, and ensure your staff stays current with changing coding mandates. Using analytical findings and consistent communication with management and client partners, you will guarantee that every inpatient coding task is performed with accuracy, honesty, and a dedication to excellence.
Senior Manager – Regional Head, Regulatory APAC
Cencora
In this Senior Manager and Regional Head position for Regulatory APAC, you are responsible for offering high-level regulatory guidance and directing complex international, regional, and domestic initiatives. You play a central role in ensuring premium service delivery that supports the organization’s commercial goals. Your mandate includes overseeing regulatory workflows to secure and preserve marketing approvals for a broad portfolio, covering human and animal drugs, medical equipment, beauty products, nutritional supplements, and botanical items. You are also tasked with advancing regional expansion by managing client growth, handling proposals, and pursuing business development. Additionally, you will participate in defining the practice's long-term aims, while seeking ways to enhance innovation, streamline operations, and broaden service offerings. By cultivating teamwork, you will maintain functional excellence, manage staffing requirements, and serve as a primary consultant regarding team potential and scalability within the worldwide enterprise.
Senior Art Director
Construct Digital
This agency focuses on building data-backed brand stories that produce tangible commercial success. Through a mix of artistic flair and sophisticated technical solutions, the firm drives growth in sales, lead acquisition, and ROI. The service offering includes data analysis, UX design, content marketing, and modern AI integration to optimize engagement and performance. As a Senior Art Director, you will work alongside creative technologists, planners, and strategists to deliver impactful solutions for clients throughout the Asia-Pacific territory. This pivotal position requires a blend of aesthetic leadership, hands-on production, and strategic guidance within an environment that promotes experimentation and continuous workflow improvement.