Medical Virtual Assistant
Posted 8 days ago
You'll complete your application on NeoWork's career site.
About the Role
This remote position, located in the Philippines, involves serving as a Medical Virtual Assistant to support healthcare practices in the United States. You will handle front-office and administrative duties, acting as a liaison between the medical office and its patients. Your primary goal is to streamline operational tasks, allowing clinical providers to prioritize patient treatment. The role requires a high degree of professionalism, precise record-keeping, and strict maintenance of data privacy.
Requirements
- Minimum of one year of work experience within a medical office, patient services role, or healthcare-focused call center.
- High proficiency in English communication, both verbal and written, with a professional phone demeanor.
- Familiarity with medical terminology and practical experience using EHR or practice management software.
- Previous experience with eClinicalWorks, athenahealth, or AdvancedMD is advantageous, as is specific knowledge of insurance verification and pre-authorization processes.
- Must reside in the Philippines and possess a dependable remote workspace with stable internet connectivity.
- Ability to work during standard U.S. business hours.
- Exceptional multitasking and organizational skills to handle varied administrative office needs.
Responsibilities
- Manage patient communications, including incoming calls, outgoing appointment reminders, and general questions.
- Verify patient insurance coverage and facilitate pre-authorization requests to help patients access medical services.
- Handle patient intake documentation and update Electronic Health Record (EHR) systems with accurate information.
- Coordinate patient referrals and follow-up communication between the practice and patients.
- Direct clinical or billing inquiries to the correct team members to facilitate quick resolutions.
- Ensure all interactions and handling of data remain fully compliant with HIPAA regulations.
Benefits & Perks
- Comprehensive Health Maintenance Organization (HMO) plan.
- Paid Time Off (PTO) policy.
- Dedicated leave for mental health wellness and birthdays.
- Annual gym subsidy for employee wellness.
- Additional pay for working on holidays.
- Access to professional development and career growth initiatives.
- Fully remote work arrangement.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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