Network Engineer – Field Support
Posted 24 days ago
You'll complete your application on New Era Technology's career site.
About the Role
We are looking for a committed Field Support Network Engineer to oversee and maintain intricate client networks. You will serve as the main technical contact, offering live remote support to technicians in the field during setups, cutovers, and problem-solving to guarantee excellent results. This position is vital to the stability of enterprise infrastructure in industries such as government, healthcare, and retail, acting as a link between engineering teams and physical implementation. You will engage with advanced network systems and distributed technology in a dynamic setting, handling several projects at once. Success in this role requires precise organization and a commitment to rigorous security protocols and service level agreements to ensure reliable digital infrastructure and a positive client experience.
Requirements
- Between 4 and 7 years of practical experience in network engineering or data networking for large-scale international or national projects.
- Advanced proficiency in Cisco Catalyst SD-WAN, including policy management and vManage, as well as the Cisco Meraki MS, MR, and MX ecosystems.
- In-depth knowledge of networking essentials like BGP, OSPF, TCP/IP, VPN technologies, and general security, plus experience with Cradlepoint NetCloud.
- Ability to effectively troubleshoot wired and wireless connections within distributed, high-stress environments.
- Strong communication skills for conveying technical instructions to field workers and non-technical parties.
- Proficiency in multi-tasking, managing priorities, and keeping thorough documentation.
- Background with Microsoft desktop platforms, mobile hardware, and multi-carrier cellular or satellite deployments is preferred, as is holding credentials like CCNP or CCNA.
Responsibilities
- Set up, configure, and maintain Cisco Meraki and Cisco Catalyst SD-WAN infrastructures.
- Integrate sophisticated connectivity, such as 5G, LTE, and satellite, into corporate network designs.
- Provide immediate, real-time guidance to field staff regarding network verification, hardware deployments, and complex troubleshooting during live installations.
- Oversee various client networks to verify they remain compliant with security policies and operational standards.
- Work alongside multiple departments to uphold service level agreements while prioritizing and managing several concurrent projects.
Benefits & Perks
- Day 1 HMO enrollment featuring one complimentary dependent.
- Health and wellness reimbursement programs.
- Sunlife Group Insurance coverage.
- Assistance with government contributions and government loan payments.
- 13th-month salary, holiday pay for work performed on holidays, and night shift differentials.
- Provision of necessary work tools.
- Access to professional development and ongoing training opportunities.
- Mandatory leave benefits.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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