Nursing Operations Coordinator – Virtual Assistant
Posted 1 month ago
You'll complete your application on Lavender's career site.
About the Role
This virtual practice provides accessible psychiatric care and therapy for various concerns, such as anxiety, depression, ADHD, bipolar disorder, trauma, insomnia, OCD, and life transitions. Through medication management and talk therapy, the team supports patients with rapid scheduling and multiple payment options, utilizing board-certified psychiatric nurse practitioners available every day of the week. As a Nursing Operations Coordinator, you will function as a remote assistant tasked with optimizing administrative workflows for the care team. You will ensure operational continuity by managing correspondence, assisting with prescription duties, and facilitating diagnostic procedures within a growing, international medical organization under the guidance of veteran nursing leadership.
Requirements
- Possess a minimum of one to two years of professional experience in a medical office, pharmacy, or healthcare support setting.
- Completion of relevant college coursework or certifications in healthcare administration or medical office assistance is preferred but not mandatory.
- Maintain high levels of organization and exhibit proficient written and verbal communication skills.
- Understand prescription processing workflows, pharmacy coordination, and fundamental medical terminology.
- Demonstrate proficiency with document management software and electronic medical records systems.
- Exercise solid clinical judgment and the ability to operate successfully in a decentralized, remote workspace.
- Maintain availability to fulfill duties according to U.S. Eastern Time standards.
- Maintain a professional home office environment equipped with a personal computer and reliable high-speed internet access.
Responsibilities
- Manage incoming correspondence from patients and pharmacies regarding lab work, prior authorizations, and medication refills while meeting established response time targets.
- Resolve technical difficulties related to electronic prescription delivery.
- Perform pharmacy-related administrative tasks, such as switching to generic versions or transferring prescriptions.
- Document medication inquiries or escalate them to relevant nursing personnel.
- Oversee lab order processing, which includes adding results to electronic health records and verifying that patient visits are finished.
- Monitor and sort incoming faxes while updating patient charts.
- Draft clinical notes to support the work of nurse practitioners.
- Process requests for the release of patient information.
- Update patients on the status of their requests.
- Assist the care team with administrative functions during emergent or crisis events.
Benefits & Perks
- Engage in a 100% remote role within an international and team-oriented environment.
- Receive professional guidance from seasoned nursing leaders.
- Advance your career within a rapidly expanding healthcare company.
- Earn competitive compensation for your contributions.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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