Onboarding Engineer
Posted 1 day ago
You'll complete your application on Portnox's career site.
About the Role
This organization focuses on Zero Trust access and network access control, offering both cloud-native and local infrastructure solutions that allow businesses to identify, categorize, and apply security protocols across their network ecosystems. As an Onboarding Engineer, you are responsible for directing clients through the deployment of these security tools, helping IT departments maintain compliance and visibility across remote, wireless, and wired networks. This role is perfect for a professional with a background in technical project management and client relations. You will collaborate with clients to establish project parameters, design deployment strategies, and conduct technical workshops. By customizing security rollouts to match specific infrastructure requirements and ensuring a seamless transition to long-term support, you will directly influence customer satisfaction.
Requirements
- You need a solid grasp of foundational networking concepts, specifically DHCP, TCP/IP, DNS, routing, switching, VLANs, and wireless networking.
- You must prove your capability to manage technical deployments and navigate intricate infrastructure problems.
- While 802.1X expertise is not mandatory, you must demonstrate the ability to master it through self-study and practical experimentation.
- You should be capable of handling various projects concurrently, maintaining proactive communication, and exhibiting patience during technical discussions.
- Experience with endpoint management, certificate management, and identity platforms—specifically tools like Intune, Entra ID, Jamf, Active Directory, or Okta—is highly advantageous.
- Extra credit is awarded for familiarity with Microsoft NPS, Forescout, Aruba ClearPass, Cisco ISE, or this specific platform's solutions.
Responsibilities
- You will evaluate client infrastructure to set deployment milestones and success metrics.
- You will facilitate technical meetings to present suggestions and manage any shifts in project scope or potential obstacles.
- You will oversee wireless and wired network implementations involving access policies, certificates, RADIUS, and 802.1X.
- You will perform troubleshooting by analyzing packet captures, logs, and conducting structured tests to identify and resolve problems.
- You will oversee the execution of pilot programs, validation assessments, and contingency plans.
- You will manage client interactions, provide training to system administrators, and finalize documentation prior to transferring accounts to the support staff.
- You will escalate sophisticated technical problems to the Product and Engineering departments, accompanied by thorough documentation and findings.
Benefits & Perks
- This role provides the chance to contribute significantly to organizational goals within a high-energy, team-oriented setting.
- You will have access to defined career advancement opportunities, as well as a comprehensive package of salary and employee benefits.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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