Online Support Representative
Posted 1 day ago
You'll complete your application on Luxury Presence's career site.
About the Role
This organization delivers premium digital products for the real estate sector, including acclaimed website design and professional marketing resources. Recognized by industry-leading agents, the company helps teams and brokerages strengthen their branding and expand their operations via sophisticated digital solutions like IDX search, digital CMA tools, and content marketing systems. As an Online Support Representative, you serve as a key advocate for client success, managing digital platforms and addressing user needs. You will be part of a collaborative team dedicated to improving digital experiences for real estate professionals. This remote position utilizes modern, AI-powered technology and technical support infrastructure to assist clients in optimizing their digital assets.
Requirements
- You should possess experience in technical support, preferably involving both front-end and back-end website architectures.
- Proficiency is required in help desk software and various digital tools such as Slack, Salesforce, HubSpot, Asana, Google Drive, and AI platforms like Claude and ChatGPT.
- You must exhibit excellent multitasking, problem-solving, and communication skills, alongside a patient approach to resolving intricate technical issues.
- Although a degree in Computer Science, Information Technology, or a related discipline is preferred, equivalent professional experience is considered.
- You must reside in the Philippines, have a dependable computer, and maintain a stable internet connection of at least 100 Mbps with a secondary backup.
- You must be prepared to work graveyard shifts if necessary and provide a local bank account and valid government-issued identification.
Responsibilities
- You will manage customer inquiries and product-related requests, educate users on website tools and functions, and ensure clients derive maximum value from the platform.
- Your primary duties include handling client correspondence via email and Salesforce chat, providing regular status updates, and suggesting technical fixes.
- You will investigate and document product glitches by reproducing user behavior, submitting bug reports to the Product Team, and relaying effective workarounds to the rest of the staff.
- Additionally, you will collect user feedback to provide to internal teams and help improve team operations by training and supporting less experienced Customer Support Specialists.
Benefits & Perks
- This role features a remote work structure that offers home-based flexibility.
- Employees have the chance to utilize a cutting-edge, AI-based growth platform specifically designed for the real estate market.
- The company provides comprehensive training initiatives and continuous support to ensure individual success and facilitate the mentorship of junior team members.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
Similar Jobs
Inpatient Coding Supervisor – Mid-Shift
Med-Metrix
This leadership position is centered on leading and refining the output of an inpatient coding group. In this virtual capacity, you will handle daily functions to guarantee that output and precision goals are hit on a regular basis. You will act as a primary point of contact, handling task lists, verifying that Service Level Agreements are respected, and assigning tasks based on coder availability and account urgency. By building a supportive setting, you will be instrumental in upholding superior performance standards and assisting with the career growth of your personnel. Furthermore, you will focus on increasing efficiency and ensuring regulatory adherence within the unit. Your duties involve tracking performance indicators, performing routine evaluations, and working alongside quality control groups to resolve error patterns and launch correction methods. You will also participate in workflow enhancements, assist with automation programs, and ensure your staff stays current with changing coding mandates. Using analytical findings and consistent communication with management and client partners, you will guarantee that every inpatient coding task is performed with accuracy, honesty, and a dedication to excellence.
Freelance Website Developer, Graphic Designer
Pramira
We are looking for a multi-talented freelance Web Developer and Graphic Designer to work remotely. This position suits a creative expert who can integrate technical web work with superior visual design. Your main tasks include managing our WordPress presence to keep the site fast, secure, and attractive, while also creating various marketing materials. You will assist multiple departments by delivering custom design solutions that match our standards in the telecommunications and engineering sectors. This role provides great flexibility, as you can organize your own hours within a freelance structure. You will partner with our team to run marketing initiatives, keep branding consistent across all channels, and complete various digital and print production assignments. We need someone who can work autonomously, communicate effectively, and document their hours, making this a great fit for a self-driven person interested in varied project work.
Accounts Payable Specialist
SupportNinja
This organization functions as an AI-driven outsourcing and customer experience firm, helping rapidly expanding businesses manage their operational scale. By blending human knowledge with automated workflows, the entity delivers diverse solutions, ranging from data operations and technical support to finance and accounting. With a priority on compliance and data privacy, the business operates as a key partner for both established enterprises and startups aiming to enhance their internal capacity and customer experiences.