Operations and Support Specialist – Logistics
Posted 23 days ago
You'll complete your application on Elevate and Delegate's career site.
About the Role
In this Logistics Operations and Support Specialist role, you will be essential in helping brokers manage logistics and daily shipments. You will arrange and verify pickup and delivery windows, perform tracking and tracing to provide up-to-date shipment status reports, and act as the main contact for carriers, drivers, and various partners to resolve or prevent delays. Managing precise documentation within databases, operational systems, and dashboards is required for smooth task execution. As your role evolves, you will participate in customer interactions and contribute to operational decision-making based on defined protocols.
Requirements
- At least two years of professional experience within the freight brokerage or logistics industry.
- Knowledge of logistics processes, carrier correspondence, and tracking freight.
- Acute attention to detail to successfully juggle various priorities across multiple platforms.
- Excellent English proficiency in both spoken and written forms.
- Strong organizational skills and the ability to operate autonomously in a high-speed setting.
- A dependable computer meeting necessary technical requirements.
- Prior experience with freight management software or TMS is highly advantageous.
- Tech-savviness and a willingness to use AI productivity tools like Claude or ChatGPT.
Responsibilities
- Help brokers handle ongoing logistics and shipment activities.
- Coordinate and verify logistics appointments for arrivals and departures while keeping in close contact with drivers and carriers.
- Verify that shipment progress aligns with client expectations and promptly escalate any identified complications.
- Modify shipment details and rectify any errors found in operational logs.
- Provide administrative assistance, including maintaining documentation and monitoring tasks for broker teams.
- Take on additional responsibilities over time, such as communicating directly with customers and handling after-hours inquiries to maintain service standards and solve problems.
Benefits & Perks
- Gain experience managing client matters directly and independently.
- Direct compensation paid by the client to the worker for a straightforward payment experience.
- Flexible time off for vacations and holidays based on client business requirements and policies.
- Simplified application procedure involving a Loom video introduction; candidates must ensure they have a stable internet connection for this step.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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