Operations Assistant – E-Commerce/Product
Posted 1 month ago
You'll complete your application on Moxie's career site.
About the Role
This organization serves as a platform dedicated to assisting medspa entrepreneurs with the launch, management, and expansion of their businesses. Through a combination of business coaching, compliance guidance, and a comprehensive management software suite, the platform enables owners to simplify operations, boost profitability, and adhere to industry regulations. The software provides vital tools for scheduling, payment handling, and inventory oversight to foster efficient, sustainable growth in the wellness and beauty sectors. As an Operations Assistant, you will manage product fulfillment and e-commerce tasks to ensure medical professionals have reliable access to necessary supplies. You will operate in a collaborative remote setting, working alongside engineering and product teams to optimize processes, oversee vendor relationships, and uphold service quality for platform members.
Requirements
- Previous experience in a comparable e-commerce management capacity involving US-based clientele.
- Strong proficiency in e-commerce software such as Shopify and data analysis through Microsoft Excel.
- Excellent verbal and written communication skills in English, combined with high levels of reliability and attention to detail.
- Availability to work during US business hours, specifically Monday through Friday from 8:00 AM to 4:00 PM ET.
- A quiet, dedicated home workspace and a consistent internet connection with at least 10mbps speed.
- Preference given to candidates with backgrounds in beauty, healthcare, or wellness, or those experienced with QA testing and project management software like Trello or Asana.
Responsibilities
- Oversee the supply procurement process to guarantee accurate fulfillment and a smooth ordering experience for clients.
- Register new user accounts and supervise the platform for incoming transactions and orders.
- Facilitate timely order placements by coordinating directly with suppliers.
- Conduct daily reconciliations comparing platform sales against vendor records to ensure financial and inventory precision.
- Handle customer service inquiries via email, including troubleshooting delivery or order errors, and escalate complex issues to leadership.
- Propose and implement workflow enhancements to improve overall operational efficiency.
- Assist with special projects from engineering and product departments, including performing manual feature testing and managing data entry.
Benefits & Perks
- The role allows for remote work within a professional and inclusive setting.
- Accommodations for the interview process are available upon request.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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