Operations Assistant
Posted 22 days ago
You'll complete your application on AJ Media's career site.
About the Role
In this remote position, you will serve as an Operations Assistant, contributing to ecommerce projects by handling administrative duties to maintain seamless operations. You will manage domain acquisitions, organize merchant account application records, and configure customer support systems, including category management and automated replies. Furthermore, you will assist in setting up Shopify storefronts, perform quality assurance testing before site launches, and provide administrative aid to the COO as you assist in launching new sites across the brand portfolio. This is a chance to join an energetic team dedicated to improving lead and customer acquisition.
Requirements
- You should have one to three years of experience in project coordination or administrative support, ideally in an ecommerce setting.
- Attention to detail is necessary for following procedures and keeping records orderly.
- You must have foundational skills in content entry for Shopify and be comfortable using spreadsheets and monitoring dashboards.
- You need strong written communication abilities to collaborate with internal staff and external vendors.
- You should be capable of working autonomously while following established protocols.
- Experience handling payment processor or merchant account paperwork is preferred.
- Knowledge of platforms such as CheckoutChamp, Gorgias, and Klaviyo is a bonus.
Responsibilities
- Support the ecommerce department through various operational tasks.
- Purchase domain names and assist with administrative brand setups.
- Collect and structure documentation for third-party logistics agreements and customer returns, reporting these to the Supply Chain Manager.
- Manage compliance documentation and help establish ticketing and helpdesk workflows.
- Configure Shopify stores, including uploading products, modifying prices, and integrating payment and email marketing services.
- Conduct quality assurance testing on checkout flows and report launch-related concerns to the COO.
Benefits & Perks
- You will receive a competitive salary with paths for quick professional advancement based on your performance.
- You will contribute to building industry-leading brands alongside an agile, performance-focused team.
- You will enjoy a fully remote work arrangement.
- You will be eligible for generous paid time off, health benefits, and stipends.
- You will gain access to professional mentorship, training resources, and established operational playbooks.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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