
Operations Manager, AP
Posted 22 days ago
You'll complete your application on WeAssist.io's career site.
About the Role
An experienced Operations Manager is required to function as a core partner to the CEO, facilitating integration among the Sales, Marketing, Customer Success, and Product teams. You will supervise execution across departments to maintain alignment between projects, staff, and organizational objectives. Your duties include streamlining internal workflows and standard operating procedures, while acting as the main contact to manage administrative tasks and resolve issues, thereby safeguarding the CEO's schedule. This position provides a path for advancement to a COO position as the organization expands, situated in a high-velocity environment that utilizes AI for increased efficiency.
Requirements
- Possess a background in senior operational leadership, such as an Integrator, Senior Operator, or COO, preferably within sectors like coaching, info-products, AI startups, or SaaS.
- Demonstrate rapid execution skills with a strong preference for taking action and managing intricate workflows and heavy communication volumes.
- Maintain advanced proficiency in both written and spoken English.
- Demonstrate technical competence using platforms such as GoHighLevel, Make.com, Zapier, Slack, WhatsApp, and AI services like Claude and ChatGPT.
- Be prepared for a rigorous workload that includes working on Saturdays and sustaining high availability across Australian and US time zones.
- Maintain a humble, professional attitude with the flexibility to move between granular executive support and high-level strategic management.
- Provide evidence of a valid passport and US visa for potential travel and maintain a professional remote working environment.
Responsibilities
- Oversee and refine organizational systems while monitoring key performance indicators across all departments to ensure high standards in client service.
- Ensure strict adherence to standard operating procedures.
- Handle and reply to a high volume of messages daily via Slack and WhatsApp, manage outreach for a significant client list, and address escalated concerns.
- Coordinate roughly six significant events each year, handling tasks from scheduling cohorts and onboarding processes to organizing venues and materials.
- Utilize CRMs and artificial intelligence platforms to generate reports, improve client onboarding, and bolster accountability measures to foster data-driven choices.
- Participate in business development and vendor meetings as a representative of the company.
- Facilitate weekly performance evaluations and assist the CEO with travel arrangements and other administrative needs.
Benefits & Perks
- Permanent remote employment featuring a competitive base salary with potential for performance-linked pay increases.
- Eligibility for a 13th-month bonus and full dental, health, and mental health coverage.
- Ongoing professional development through weekly AI-focused masterclasses, funding for specialized industry training, and complimentary entry to a premium AI mastermind.
- Access to networking opportunities at high-end events with all travel and international retreat costs fully paid.
- Defined career advancement toward a COO title, coupled with comprehensive support for personal and professional growth.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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