Operations Manager – Pod Lead
Posted 13 days ago
You'll complete your application on RocketAMS's career site.
About the Role
This founder-led Australian e-commerce agency serves as a dedicated partner for brands seeking to scale. By combining the flexibility of a boutique firm with the scale of enterprise operations, the company offers full-service management for sales channels. Team members act as integrated partners for clients, proactively locating growth opportunities and mitigating risks to business outcomes. The firm is currently seeking an Operations Manager to act as a Pod Lead, where you will supervise a team of Account Specialists tasked with managing diverse Amazon accounts.
Requirements
- You should have a demonstrated history of leadership, preferably within remote work settings.
- You must show an ability to enhance existing operational processes and possess the skill to facilitate difficult performance-related discussions.
- You need a coaching approach that balances support with firmness and the discernment to identify whether a team member needs more training or simply more focus.
- You must exhibit high attention to detail, proficiency in written and verbal English, and the aptitude to master new software platforms rapidly.
- You are required to maintain a quiet work environment with reliable, high-speed internet for this full-time role located in the Philippines.
- Prior background in e-commerce or agency environments, or knowledge of Amazon Vendor Central and Seller Central, is highly beneficial.
Responsibilities
- You will manage a small team of Account Specialists by organizing their weekly tasks, hosting stand-up meetings, and conducting recurring one-on-one sessions.
- You will offer ongoing coaching via transparent feedback, track performance metrics, and proactively document and address any arising challenges.
- You will perform quality assurance audits on client outputs, coordinate team task distribution, oversee timesheet submissions, and coordinate coverage for team absences.
- You will lead the training process for new hires from their initial onboarding until they reach full operational capacity.
- You will personally manage one or two client accounts.
- You will support the hiring process by evaluating resumes, interviewing applicants, and grading assessment tasks.
Benefits & Perks
- You will work a consistent day shift from 7:00 am to 4:00 pm, Philippines time.
- The role includes paid time off and access to professional growth and training initiatives.
- You will receive structured training and a transparent career development plan, including a specific path to becoming a Pod Lead.
- Private health insurance coverage is provided after you complete one year of service.
- The base salary will receive an increase once you are confirmed in the Pod Lead position, which is expected within the first six months of employment.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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