Operations Manager
Posted 7 days ago
You'll complete your application on NeoWork's career site.
About the Role
This organization functions as an international staffing and operations partner, assisting businesses in achieving rapid, efficient growth. Serving as a seamless addition to client teams, the firm delivers managed solutions encompassing virtual assistance, AI model training, technical and creative services, and customer experience refinement. The primary objective is to boost client revenue and retention through the provision of skilled, veteran professionals prepared for rapid onboarding. In this position, you will oversee the routine execution and effectiveness of a specific client team. Acting as the lead operational liaison for client executives, you are vital to maintaining service standards and advancing operational efficacy. This role offers a high-velocity work setting where you will directly influence team operations and contribute to the client's expansion.
Requirements
- You should possess at least four years of professional experience in operational management, call center oversight, or team leadership.
- A demonstrated history of managing teams successfully within environments focused on high performance is necessary.
- Expertise in Google Sheets or advanced Excel, specifically regarding formulas, pivot tables, and dashboard creation, is mandatory.
- Excellent English communication skills are required for clear verbal and written interaction with U.S.-based stakeholders.
- You must demonstrate a high degree of personal accountability, meticulous attention to detail, and experience with telephony, ticketing, and CRM software.
- You are required to reside in the Philippines and have access to a dependable home office environment with a stable internet connection.
- Previous background in an outsourcing or BPO setting, or experience within sales, legal, or healthcare operations, is highly advantageous.
Responsibilities
- You will manage the daily output of your assigned client team and act as the main link to the client's management.
- Your tasks involve monitoring performance metrics and service agreements, then converting that information into accessible dashboards and status reports.
- You will oversee shift planning, employee attendance, and resource allocation to ensure capacity matches demand.
- You are tasked with creating and administering quality control measures, conducting performance coaching, and creating plans for individual improvement.
- As the account grows, you will anticipate operational obstacles and execute optimizations to maintain sustained efficiency.
Benefits & Perks
- Staff are offered a Health Maintenance Organization (HMO) policy along with diverse leave entitlements such as PTO, birthday leave, and mental health days.
- The position includes a remote work arrangement, a fitness stipend, and additional pay for working on holidays.
- You will also have access to continuous professional development and career advancement prospects.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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