Operations Support Coordinator
Posted 10 days ago
You'll complete your application on Hunt St's career site.
About the Role
The Operations Support Coordinator functions as the primary contact for site-related inquiries, overseeing the operations support desk inbox and ticketing platform. Your duties include categorizing incoming requests by type and urgency, while resolving routine issues using existing policies, knowledge documentation, and FAQs. You will ensure operational continuity by applying established protocols to recurring tasks and referring complicated cases to the Head of Operations. Additionally, you will coordinate with franchise partners, venue managers, and internal support teams, while managing operational calendars and administrative duties. You will also be tasked with analyzing request trends and monitoring response-time metrics to contribute to quarterly business reviews.
Requirements
- Applicants must be located in the Philippines and have a background in operations coordination, project management, or business administration.
- Familiarity with ticketing platforms such as FreshDesk or Zendesk is strongly preferred.
- Prior experience within retail, hospitality, franchise models, or multi-site organizations is advantageous.
- Advanced proficiency in Microsoft Office, specifically PowerPoint and Excel, is mandatory.
- Excellent written English for professional correspondence, paired with robust analytical, time management, and problem-solving capabilities.
- Strong capacity for sound decision-making regarding when to solve, forward, or escalate specific inquiries.
- Demonstrated organization and proactivity in a high-speed work setting.
- Candidates must declare any current professional engagements and update their LinkedIn profile to show this role as an independent contractor.
Responsibilities
- Serve as the primary intake point for site inquiries by overseeing the operations support desk ticketing system.
- Categorize and address standard requests, utilize established precedents for repetitive tasks, and escalate intricate issues to the Head of Operations.
- Direct inquiries to the correct Support Office Help Desk and monitor their status until completion.
- Update the precedent log, analyze monthly request patterns, and contribute to FAQ documentation.
- Deliver administrative and executive support, such as creating meeting agendas, minutes, presentations, and materials that align with brand standards.
- Track performance metrics regarding response times, prepare data for quarterly business reviews, manage audit calendars, and oversee project timelines and action registers.
Benefits & Perks
- The position is fully remote, allowing for work from your home.
- You will enjoy substantial flexibility regarding your schedule as an independent contractor.
- Work hours are synchronized with Australian business hours to ensure effective team communication.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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