Outbound Sales, Customer Service
Posted 1 month ago
You'll complete your application on VirtualStaff365's career site.
About the Role
This organization specializes in virtual staffing solutions for Australian businesses, facilitating connections with remote professionals in South Africa and the Philippines to improve operational performance. The Outbound Sales and Customer Service position serves as a central link for clients, balancing proactive sales activities with essential service support. This role suits a professional capable of operating in a dynamic setting who is focused on building enduring customer loyalty and assisting clients in understanding the available product portfolio.
Requirements
- You must have a track record of success in outbound sales and customer service.
- You need strong interpersonal and communication skills, with advanced proficiency in written and spoken English.
- You should display excellent negotiation, conflict resolution, and problem-solving abilities, combined with high precision in data entry and order fulfillment.
- You must show an ability to handle multiple tasks and balance shifting priorities effectively.
- You are required to be proficient in CRM software and the Microsoft Office suite.
- Prior experience with Zoho Books and Zoho CRM is preferred but not mandatory.
- A background in commercial supply, manufacturing, or water filtration industries is considered a plus.
- Experience in supply chain coordination or backorder management is highly regarded.
Responsibilities
- You will meet individual and group sales goals by engaging in proactive selling and cross-selling activities.
- You will provide professional guidance regarding water filtration items to help customers select the right options.
- You will deliver high-quality support through email, phone, and web platforms, managing quotes, subscriptions, order processing, and returns with precision.
- You will oversee the entire customer interaction journey, which includes tracking order status, managing backorders, and confirming that delivery timelines are honored.
- You will address and settle customer issues by finding the source of the problem, executing effective resolutions, and conducting necessary follow-ups.
- You will keep client information current and precise in the CRM platform.
- You will work alongside logistics, finance, and operations teams to maintain smooth service operations and high client satisfaction levels.
Benefits & Perks
- You will have a permanent remote working arrangement based on Australian Eastern Standard Time.
- This is a full-time position that features annual leave and a 13-month salary payment.
- Health insurance and all mandatory government-provided benefits are included.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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