Partner Operations Analyst
Posted 10 days ago
You'll complete your application on Thumbtack's career site.
About the Role
This digital marketplace bridges the gap between residential property owners and neighborhood service providers for tasks spanning basic maintenance to extensive renovations. In this capacity, you will oversee the partner integration process to ensure service professionals are correctly configured and operational. You will act as the lead operational liaison for premium software and marketing associates, overseeing their business lifecycle and guiding major operational projects. This position empowers you to spearhead initiatives autonomously, from initial planning to completion. You will operate in an agile setting, focusing on streamlining processes, coordinating cross-functional dependencies, and refining corporate workflows. It is well-suited for a professional who merges operational planning with practical systems management, utilizing automation and artificial intelligence to refine daily activities and analytical reporting.
Requirements
- Minimum of three years of professional experience in operations, account or partner management, support operations, or customer success, ideally within a tech or marketplace sector.
- Demonstrated capability to own, map, document, and optimize business processes from inception to conclusion.
- Proven history of steering cross-functional initiatives, managing dependencies, and achieving verifiable outcomes.
- Technical proficiency in Jira, Salesforce, and spreadsheet applications, with a strong background in report and dashboard creation.
- Familiarity with product integrations and APIs, along with experience employing automation or AI tools to minimize repetitive tasks.
- Excellent command of written and spoken English, paired with the ability to interact effectively with both technical and non-technical partners.
- Must be based in the Philippines with valid work authorization.
- Capacity to maintain a schedule aligned with U.S. time zones, including availability for graveyard shifts.
Responsibilities
- Take full ownership of the partner integration journey, guiding service providers from their initial portal registration until they are fully functional on the marketplace.
- Serve as the main operational contact and provide continuous account management for key software and marketing partners.
- Direct independent initiatives through all stages, including definition, planning, and execution, while streamlining systems by overseeing team dependencies and schedules.
- Develop and sustain automated solutions, leveraging AI-based software to gather, monitor, and report data.
- Assist with the implementation of new pilot programs and partnerships, addressing aspects like program feedback, refunds, and service fulfillment.
- Collaborate with engineering groups, third-party developers, and support teams to troubleshoot issues and validate new software tools.
- Uphold standardized workflows, maintain comprehensive documentation, and manage Jira dashboards to provide transparency regarding partner performance and potential operational hurdles.
Benefits & Perks
- Remote working arrangements.
- Autonomy to lead projects independently.
- Opportunities to integrate AI and automated solutions to streamline operational tasks.
- Inclusive workplace culture that offers equal employment opportunities and provides reasonable disability accommodations.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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