Patient Monitoring Care Coordinator
Posted 7 days ago
You'll complete your application on Remote Raven's career site.
About the Role
This fully remote position involves working as a Patient Monitoring Care Coordinator to support individuals utilizing sleep medicine therapy. Your main objective is to oversee CPAP treatment compliance by tracking patient information, conducting outreach, and helping patients navigate treatment barriers to improve their overall well-being from home.
Requirements
- Minimum of one year of background in patient outreach, chronic disease management, or remote monitoring, with extra consideration for those with sleep medicine or CPAP experience.
- Comprehensive knowledge of CPAP hardware and typical user challenges, paired with a professional, compassionate, and supportive telephone manner.
- Excellent attention to detail, strong organizational abilities, and a focus on precise record-keeping.
- Comprehensive understanding of HIPAA standards, plus a dependable high-speed internet service within a confidential home office environment.
- Preference for applicants with clinical credentials like LPN, RN, or medical assistant status, though not mandatory.
- Previous usage of tools such as Klara, Athena, or Sanusom is regarded as a plus.
Responsibilities
- Review CPAP therapy metrics daily, such as AHI values, mask air leakage, and total usage duration.
- Perform roughly 60 outbound patient calls each day to address difficulties, foster therapy adherence, and offer encouragement through standard procedures.
- Retrieve compliance documentation, upload these files to patient records, and route them to the relevant medical professionals.
- Maintain thorough records of all patient communication in Athena and Sanusom utilizing clinical templates, while tracking monitoring hours to meet billing requirements.
- Serve as the main responder for incoming patient inquiries, collaborate with durable medical equipment staff regarding supplies, and report clinical problems to physicians as needed.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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