Patient Sales, Lead Conversion Specialist
Posted 23 days ago
You'll complete your application on HireHawk's career site.
About the Role
Your primary focus will be overseeing the incoming patient inquiry funnel, ensuring quick engagement via telephone, SMS, and electronic mail. You will transform potential interest into confirmed appointments by establishing rapport and addressing patient queries with care. You are expected to maintain personalized follow-up sequences that stand out from generic outreach methods. Additionally, you will cultivate connections with individuals requiring more time before deciding on a procedure. Delivering a professional and calming demeanor is essential when engaging with high-net-worth clients who expect superior service. Finally, you will keep the client management database updated and provide ongoing assistance post-consultation.
Requirements
- Possess 2 to 4 years of professional background in patient coordination, high-touch consumer sales, or inbound sales roles.
- Demonstrate excellent verbal and written proficiency in English and maintain confidence when handling telephone calls.
- Show a verifiable track record of converting prospects into booked consultations through disciplined follow-up and organizational habits.
- Display high emotional intelligence to build trust with patients while avoiding aggressive sales tactics.
- Experience in tracking leads across multiple platforms and maintaining accurate data within a CRM is mandatory.
- Previous work history in elective medical fields, specifically cosmetic or plastic surgery, is highly advantageous.
- A high school diploma is required for this position.
Responsibilities
- Take full ownership of incoming patient inquiries by providing rapid responses through calls, texts, and emails.
- Convert leads into scheduled appointments by guiding prospects through the decision-making process in a natural manner.
- Execute consistent follow-up strategies for leads who do not book immediately, ensuring every touchpoint adds value.
- Develop long-term relationships with prospective patients to provide support as they weigh their surgery options.
- Ensure all interactions are meticulously logged to keep the lead tracking system precise.
- Provide coverage outside of standard business hours to ensure timely communication at all times.
Benefits & Perks
- Work within a fully remote and flexible professional setting.
- Contribute to a collaborative team focused on improving patient journeys and operational efficiency.
- Gain opportunities for ongoing career and personal development to refine sales and communication abilities in a premium consumer market.
- Receive a competitive salary package designed to reward your impact on patient outcomes and overall organizational growth.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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