Payroll Managed Services Representative
Posted 1 day ago
You'll complete your application on Workstream's career site.
About the Role
We are looking for a remote Payroll Managed Services Representative to provide precise and punctual payroll support. You will leverage sophisticated, AI-driven technology to enhance efficiency, quality, and uniformity. Your core duties involve executing payroll tasks, spotting errors, and using your expertise to verify outputs created by AI. Working within a team, you will act as a primary contact for client support and help refine internal operations. We seek individuals who excel in customer service and are dedicated to providing effective solutions. You will provide operational feedback to team leaders and the EPD group to improve workflows, engage in the deployment of AI-based tools, and develop your career within an environment focused on collective growth.
Requirements
- At least two years of experience in payroll, customer support, finance operations, HR technology, or general operations.
- Excellent verbal and written communication abilities.
- Strong focus on precision and meticulous attention to detail.
- Proven capacity to handle various competing priorities within strict, time-sensitive schedules.
- Customer-centric approach with a drive to see issues through to completion.
- Strong problem-solving and critical thinking skills for addressing intricate payroll matters.
- Comfortable navigating data, software, and digital systems, with a readiness to adopt AI-powered tools.
- Must uphold strict discretion and confidentiality when handling employee and payroll data.
Responsibilities
- Process payrolls using data supplied by clients to ensure punctual and accurate delivery.
- Examine payroll details to find inconsistencies and ensure adherence to internal standards and procedures.
- Address client questions, look into problems, and offer transparent resolutions.
- Utilize automated workflows and AI-based platforms to boost quality and output, while applying your own judgment to confirm or escalate machine-generated results.
- Spot opportunities for automation or recurring client issues and assist in piloting new AI technologies.
- Update documentation and contribute to the internal knowledge repository.
- Achieve defined targets for service quality, accuracy, and productivity.
Benefits & Perks
- Permanent remote work arrangement with a $50 monthly home office allowance.
- Competitive pay structure featuring an annual bonus plus performance-based incentives, paid via direct deposit.
- Flexible paid time off policy.
- Paid leave for major holidays in the United States and the Philippines.
- Access to a career growth path for high achievers and internal mobility opportunities.
- Chance to work alongside and learn from a team comprised of graduates from top-tier institutions like Harvard, Stanford, MIT, and Google.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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