Phone Intake and Scheduling Assistant
Posted 21 days ago
You'll complete your application on RecruitGo's career site.
About the Role
This essential administrative support position focuses on handling incoming communications to guarantee an excellent client experience. As the primary point of contact, you will evaluate inquiries and coordinate the appointment booking process. You need the ability to multitask professionally while working remotely. By collaborating with team members, you will assist in operational workflows to ensure service standards are consistently upheld. You will be actively engaged in daily client coordination. This role is fully remote, based out of the Philippines, and offers a flexible, globally integrated work environment. You will receive support from your colleagues and gain access to professional tools, enabling you to provide efficient administrative assistance that contributes to the practice's overall success.
Requirements
- Proficiency in English is necessary for clear and professional interaction with clients and team members.
- You must be an organized and confident professional who can manage tasks independently in a remote workspace.
- Experience utilizing HighLevel CRM is viewed as a beneficial asset.
- You are required to maintain consistent availability during the 9:00 AM to 5:00 PM US Central Time schedule.
- You must reside in the Philippines and be prepared to engage in an inclusive, diverse, and collaborative workplace.
Responsibilities
- Field incoming telephone calls and assess them to see if they align with the firm's services.
- Oversee the booking and adjustment of appointments to keep calendars current.
- Engage directly with internal staff to address and settle client-related concerns.
- Perform data entry and general administrative duties to ensure record accuracy.
- Work alongside your team to ensure services are provided promptly and standards are met to maintain a high level of professional service.
Benefits & Perks
- You will be provided with a remote working setup located in the Philippines, including legal employment managed through an Employer of Record.
- You will enjoy working within a supportive, diverse, and inclusive team.
- You can expect a competitive salary, meaningful professional development opportunities, and comprehensive guidance throughout the hiring and onboarding journey.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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