Platform Solutions & Operations Specialist
Posted 11 days ago
You'll complete your application on Nagarro's career site.
About the Role
As a Platform Solutions & Operations Specialist, you will be part of an agile group committed to advancing digital transformation and technology-driven progress through team-based collaboration. You will function as the main technical bridge connecting Customer Success and Engineering, focusing on the swift resolution of intricate data issues. By applying your technical expertise, you will maintain precise and efficient data movement, supporting a high-quality client experience through constant system oversight and operational precision.
Requirements
- Advanced SQL proficiency for querying, assessing, verifying, and reconciling intricate datasets.
- Practical experience with Databricks for conducting investigations and resolving issues.
- Comprehensive knowledge of ETL workflows, data flows, and warehousing principles.
- Skill in examining technical logs, conducting root cause analysis, and spotting data irregularities.
- Strong analytical mindset with a focus on precision and data integrity.
- Excellent interpersonal skills to facilitate cooperation between Engineering, Product, and Customer Success departments.
- Capability to draft detailed defect documentation and manage internal knowledge resources.
- Prior work history involving demand-side or media platforms is highly desirable.
Responsibilities
- Conduct Trace protocol implementations by performing in-depth analysis of system logs and validating data within Databricks.
- Review and match data variances across internal systems, demand-side platforms, and various media channels to maintain data accuracy.
- Verify client setups and integrations while following technical runbooks for data synchronization and reprocessing.
- Oversee data pipelines to ensure consistent completeness and prepare comprehensive defect reports featuring evidence, logs, and reproducible steps.
- Classify and manage technical tickets, directing them to the relevant engineering teams to speed up fix times.
- Offer technical assistance during incident reviews, contribute to post-mortem analysis, and spot trends in data quality to suggest automation and procedural enhancements.
Benefits & Perks
- Staff members are eligible for remote work arrangements.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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