Product Support Specialist – SaaS
Posted 9 hours ago
You'll complete your application on PriceLabs's career site.
About the Role
This cloud-based software platform offers dynamic pricing and revenue management solutions for hotels, property managers, and short-term rental hosts worldwide. By connecting with more than 160 property management systems and primary booking websites, the organization helps clients enhance occupancy and nightly pricing for over 700,000 listings across more than 150 nations. The software includes sophisticated resources such as portfolio analytics, market dashboards, and smart pricing algorithms to boost revenue. As a Product Support Specialist, you will join an international team spread across 19 countries. This role is perfect for a problem-solver eager to support a leading SaaS product. You will also have access to defined career advancement opportunities in fields like Marketing, Business Operations, or Sales and Success.
Requirements
- You must live in the Philippines and possess legal authorization to work there.
- You are required to have a minimum of one year of experience in a SaaS customer support environment.
- You must demonstrate a high degree of empathy, patience, and a natural aptitude for problem-solving.
- You need to be proficient with numbers and data, including the ability to execute multi-step math and translate complex numerical concepts for users without a technical background.
- You must possess excellent interpersonal, verbal, written, and presentation communication skills.
- You must be prepared to work a five-day weekly schedule from 4:30 a.m. to 1:00 p.m. Philippine time.
Responsibilities
- You will manage customer inquiries from inception until they are fully resolved.
- You will provide users with precise and timely responses through phone, email, and live video sessions, as well as lead product demonstrations.
- You will investigate, analyze, and resolve technical issues to find appropriate fixes.
- You will maintain thorough records of every interaction and methodically finalize support tickets.
- You will seek out innovative methods to exceed expectations and ensure clients remain satisfied.
Benefits & Perks
- This is a remote-first position, meaning you will work from home.
- You will have the chance to contribute to an industry-leading product serving a massive global customer base while working alongside a diverse team.
- The organization functions as an equal opportunity employer.
- You will benefit from established career progression paths into various internal departments, including Marketing, Business Operations, Success, and Sales.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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