Professional Services Engineer
Posted 7 days ago
You'll complete your application on Sourcefit's career site.
About the Role
This position involves spearheading the technical components of initiatives related to UCaaS and VoIP solutions. As a vital technical resource for support staff and professional services, you will be tasked with assessing client requirements to guarantee that technical designs meet specific business goals. You will support clients through their entire journey, covering discovery, integration, implementation, and long-term maintenance. Acting as a main liaison, you will communicate via Microsoft Teams, email, and phone to offer technical advice and project progress reports. You will represent the organization professionally while partnering with specialists to address intricate technical obstacles. This role allows you to impact project results and enhance the security and reliability of client environments via thorough documentation and assessments.
Requirements
- Possess an Associate's degree in IT, Networking, Computer Science, or a related discipline, or have equivalent work experience.
- A minimum of four years of full-time experience in an IT solutions or technical services role.
- Extensive expertise in UCaaS and VoIP technologies, specifically in troubleshooting and deployment.
- Competence in virtualization, cloud technologies, databases, servers, networking, and PowerShell scripting, as well as functional knowledge of LLDP, VPN, and DNS.
- Strong verbal and written English skills paired with high-level problem-solving and analytical capabilities.
- Ability to function effectively in a remote work environment without direct supervision.
- Experience with remote access software, office automation, standard operating procedures, and technical documentation.
- Desirable qualifications include Cisco CCNA/CCNP, CompTIA Network+, vendor-specific firewall or phone system credentials, and experience with project tracking or ticketing software.
Responsibilities
- Direct the technical delivery of UCaaS and VoIP projects while acting as an escalation resource for difficult technical concerns.
- Perform remote assessments and discovery to evaluate existing client infrastructure.
- Debug and fix issues involving IT infrastructure, servers, and networks.
- Provide technical assistance throughout client onboarding and offboarding processes.
- Draft and update detailed technical materials, such as system requirements, knowledge base articles, troubleshooting manuals, and network diagrams.
- Perform network audits to verify compliance with operational readiness, stability, and security benchmarks.
- Inform stakeholders of project progress and determine requirements for monitoring or documentation.
- Partner with engineering and sales departments to provide recommendations for effective technical solutions.
- Keep up to date with evolving technology through continuous training and certification activities.
Benefits & Perks
- Remote work arrangement with a Monday through Friday work week.
- Observance of US holidays.
- Access to technical training programs and assistance for obtaining professional industry certifications.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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