Program Manager – AI Safety Services
Posted 1 month ago
You'll complete your application on TaskUs's career site.
About the Role
A dedicated Program Manager is needed for the AI Safety Services division to facilitate the smooth operation of integrated workflows during ongoing delivery cycles, ensuring AI projects maintain stability and efficiency. You will collaborate with cross-functional groups, including Quality, Learning Experience, and Senior Operations teams, along with external stakeholders to synchronize project outcomes with operational capacities. This role operates in a high-speed setting, necessitating a proactive mindset to uphold high-quality standards amidst a shifting technological climate. By connecting technical needs with the desired results for clients, you will foster the success of AI initiatives and promote consistent service delivery within a team acknowledged for its expertise in digital transformation.
Requirements
- You must possess a Bachelor's degree in Computer Science, Engineering, Information Technology, or a similar discipline.
- You are required to have three to five years of professional experience in Project Management, Program Management, or Technical Operations, ideally in AI, software, or technology sectors.
- You need to be skilled at handling agile sprint workflows, release management, or continuous delivery pipelines, with a solid understanding of Agile methodologies.
- You must demonstrate success in working alongside Client Services, QA, and Operations teams.
- You should exhibit strong analytical abilities, particularly regarding process optimization, root-cause investigation, and quality metrics.
- You are expected to have the capability to influence others without direct authority, explain technical matters in terms of client outcomes, and be available to work remotely at any Metro location.
Responsibilities
- You will manage high-priority mini-projects related to bug fixes and feature enhancements, overseeing them through continuous delivery systems.
- You will allocate resources, handle dependencies, and improve pipeline capacity to bolster system stability and speed up the remediation of errors.
- You will serve as the operational bridge between the AIS PMO and the Learning Experience, Quality Assurance, and Operations departments.
- You will facilitate incident post-mortems and feedback cycles, enforce validation benchmarks to avoid repeating errors, and interpret service quality data for executive reporting.
- You will detect systemic trends regarding repetitive issues to execute structural upgrades and convey intricate technical modifications into straightforward, actionable updates for internal groups and clients.
Benefits & Perks
- You will receive an industry-competitive salary and a wide-ranging benefits package meant to assist staff members.
- You will have access to professional development resources, internal career movement opportunities, and wellness programs.
- The organization promotes an inclusive workplace and offers reasonable hiring accommodations as needed.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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