Project Management Systems Support Specialist
Posted 24 days ago
You'll complete your application on Neato®'s career site.
About the Role
This organization functions as a total service provider for consumer brands aiming to boost their online retail footprint, particularly on Amazon. The business provides a complete range of capabilities, including marketplace administration, visual design, product promotion, online advertising, and logistics, acting as a singular resource for scaling brands. By combining advanced technology with data analytics, the firm provides tailored approaches to assist clients in retaining brand authority and boosting revenue. As a Project Management Systems Support Specialist, your contribution is essential to the internal operational performance of these systems. The role is centered on keeping the project management framework stable, efficient, and accessible for staff. You will collaborate with internal partners to resolve technical hurdles, improve processes, and enhance the utility of the platforms that drive rapid business operations.
Requirements
- You need extensive knowledge of monday.com, particularly in the areas of board setup, creating advanced automations, and fixing errors within live systems.
- You must exhibit strong analytical capabilities to identify the source of workflow disruptions.
- Superior communication skills are necessary for documenting technical issues, gathering project requirements, and liaising with diverse teams.
- A customer-focused attitude is expected to ensure all support requests are finalized and communicated through to completion.
- You should be highly organized, self-managed, and able to perform your duties without constant supervision.
- Consistent availability for the designated part-time hours is a requirement.
- Previous experience with integrations like Slack, Google Workspace, webhooks, or the monday API, as well as a history in operations or project management support, is a preferred qualification.
Responsibilities
- You will manage the intake and correction of monday.com problems reported by staff, which includes fixing malfunctioning automations, alerts, processes, and connected systems.
- Your routine tasks include modifying boards, fields, status updates, and board settings per user request while maintaining clear communication with internal colleagues about the status of their tickets.
- It is your job to actively monitor system cleanliness by removing outdated boards, messy displays, and inactive automations.
- You are required to keep a detailed log of all reported issues, the actions taken to fix them, and the origins of those problems to ensure future system stability.
- You will assist the Project Management Systems Specialist by building new board structures, automation sequences, and templates.
- Additionally, you will draft and evaluate new automation strategies within a test environment prior to their implementation.
Benefits & Perks
- This is a part-time contract position consisting of 20 hours per week.
- The required working hours are Monday through Friday, 9:00 am to 1:00 pm PST.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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