Project Manager – Service Operations
Posted 20 days ago
You'll complete your application on Thumbtack's career site.
About the Role
This digital marketplace connects homeowners with local experts for tasks ranging from home improvement to routine upkeep. As a Project Manager on the Service Operations team, you will be essential in strategizing, launching, and supervising initiatives aimed at improving service fulfillment and operational performance. You will need to be a self-starter capable of navigating intricate processes and syncing various projects with the organization's overarching strategy. Your primary function involves converting abstract goals into concrete plans while ensuring that every aspect of a program is carried out to support the platform's community. By coordinating with cross-functional partners, you will encourage teamwork and maintain seamless service operations. You will join a rapid-growth setting where your contributions will influence how service providers and customers engage. You are expected to rapidly gain proficiency in your assigned programs and consistently refine the systems and resources used to oversee them.
Requirements
- Minimum of five years of work experience in project or program management, preferably within service operations or a comparable sector.
- Demonstrated history of handling multiple simultaneous projects within a fast-paced tech company.
- Advanced knowledge of project management tools like Coda, Smartsheet, or Jira, plus familiarity with both Waterfall and Agile frameworks.
- Strong analytical and troubleshooting capabilities, along with the talent to influence and unite a wide range of stakeholders.
- Certification as a PMP is considered a plus.
- You must currently live and be legally permitted to work in the Philippines, with availability to work the graveyard shift.
- Superior communication skills and the capacity to identify risks and develop mitigation plans are required.
Responsibilities
- Create and deploy detailed program roadmaps that define tasks, schedules, and resource distribution.
- Pinpoint program dependencies and collaborate with departments to address them effectively.
- Host frequent updates to track status, solve problems, and assist in decision-making.
- Keep up-to-date program records and analytics to provide organizational transparency.
- Track potential risks, create fallback strategies, and iteratively enhance internal management systems and equipment to maximize productivity.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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