Property Management Specialist
Posted 13 days ago
You'll complete your application on Fresh Prints's career site.
About the Role
We are seeking a remote Property Management Specialist to uphold our operational excellence and service standards. This position is vital for overseeing various property-related tasks and ensuring effective collaboration between our marketing, compliance, maintenance, and operations departments. You will serve as a main point of contact, handling administrative duties and resident questions in a dynamic setting. Your contributions will involve refining internal processes, monitoring key performance indicators, and assisting the team in providing superior customer service.
Requirements
- Minimum of two years of professional experience in property management, leasing, customer service, administration, or call center work.
- Advanced proficiency in written and spoken English, with exceptional attention to grammar, punctuation, and business email standards.
- Competence in Microsoft Office 365 applications, such as Excel, Teams, Word, and Outlook.
- Previous familiarity with property management software or CRM tools, such as Yardi, is preferred.
- Strong independent work habits, high organizational aptitude, and the ability to manage multiple priorities.
- Customer-focused approach combined with effective problem-solving skills.
- Availability to adhere to a work schedule consistent with U.S. Pacific Time.
- A minimum of a high school diploma or equivalent, with a preference for candidates holding a college degree or relevant advanced education.
Responsibilities
- Address inquiries from prospective and current residents through email, CRM systems, and other digital platforms.
- Manage incoming messages, conduct follow-ups with leads, and book property tours.
- Independently settle standard resident concerns and escalate critical or complex issues when required.
- Keep precise logs of leasing data, prospective leads, and tour results.
- Assist with lease creation, application tracking, and administrative documentation.
- Provide remote administrative aid to onsite staff, organize internal meetings, and generate regular status reports.
- Analyze and improve operational workflows and response efficiency.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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